About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

More articles by Gary Leff »

TSA Supervisor Took 42 Photos Of Young Women Being Screened

by Gary Leff

Jul 15 2021

In Denver TSA screeners worked together to find attractive passengers for coworkers interested in those of the same sex to give enhanced pat downs to. At LAX one screener insisted their job included seeing a woman’s breast and inspecting down her pants.

Now a TSA supervisor at Minneapolis – St. Paul was found to have taken photos of 42 young women being screened. However he’s only been charged with leaking surveillance video of a 9 year old boy riding the airport’s baggage carousel to the media.

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Austin Airport Plans To Scrap Its Four Year Old Second Terminal

by Gary Leff

austin airport food court
Jul 14 2021

Austin plans to eliminate its nearly new second terminal to make way for growth of the 1999-era main terminal. One of the fastest growing airports in the country for several years running, they’re figuring out how to accommodate the flights passengers want and airlines want to offer. But in the process they risk what makes the airport so attractive to fly out of in the first place.

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How Delta Explains Away Hours-Long Hold Times

by Gary Leff

Jul 14 2021

All airlines have had long hold times, but Delta’s have generally been the longest. And their website doesn’t do a lot of the things you might need, like handling schedule changes well and erroring out with simple tasks.

Delta’s CEO was asked about what they’re doing to address telephone hold times, and what customers should do for help in the meantime, during the airline’s earnings call.

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The Number Of People Eligible For Cardless Rewards Cards Has Roughly Doubled

by Gary Leff

Jul 14 2021

I’ve applied and gotten approved for the Miami Marlins Credit Card. I wrote about why I was excited for this card – it unlocks some great experiential redemption opportunities like throwing out a ball at a Major League game and making announcements in the stadium, and I was amazed by how little spend it would take to get there.

Until now the card – and other cards from new rewards card company Cardless – weren’t available to me, because I’m not an iPhone guy. That changed and I jumped on the opportunity.

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