Category Archives for Airlines.
Raising more money for airlines by delivering a better product to customers is a better and more sustainable business model in a competitive industry than trying to charge more for the same or lesser product.
Beware Googling airline phone numbers because scam travel agencies have corrupted the results. You call thinking you’re reaching your airline, but the person on the other end charges you for changes you are entitled to for free – like a new flight when yours is cancelled, or seat assignments.
Passengers on board Alaska Airlines flight 3492, operated by regional partner SkyWest, experienced an unexpected diversion that left many scratching their heads. The flight departed from San Francisco bound for Jackson Hole, Wyoming, but was rerouted to Salt Lake City when the pilot revealed he wasn’t qualified to land at the destination airport.
It’s interesting to look at what American Airlines flight attendants didn’t get in their negotiations. They’re going to get boarding pay – they’ll be paid for the time spent boarding an aircraft – but that doesn’t start until six months after the contract is ratified. They’re going to get higher 401(k) contributions, but that doesn’t start until 2025. They aren’t going to get higher staffing levels. They won’t even get pre-pandemic staffing levels restored.
A Voepass ATR 72-500, registered as PS-VPB, tragically crashed near São Paulo, Brazil today, while operating flight 2Z-2283 from Cascavel to São Paulo Guarulhos Airport. The aircraft was carrying 62 people on board, including 58 passengers and 4 crew members.
About six months ago United put a new status match system in place. It automates the process of considering credentials that a member is asking to match against. It looks at the status you already have and decides whether it looks valid and regularly approves status matches instantly.
However it appears that this new system doesn’t actually check whether what you’ve submitted as proof of status from another airline is… real.
At the end of May, American Airlines announced the departure of Chief Commercial Officer Vasu Raja, and downgraded earnings projections, as business and managed travel revenue dropped off amidst a cost-cutting campaign that pushed those customers and resellers to move their interactions with the airline online.
He’s still being paid through January and isn’t going to speak too much out of turn. But he’s giving his first interviews since the split.
In a rare move, American Airlines American Airlines diverted a domestic flight to a foreign country and passengers are calling themselves illegal immigrants to the Bahamas.
American Airlines flight 2421 from San Juan to Miami wound up in Nassau on Saturday. Passengers couldn’t leave the terminal. Most weren’t carrying passports. “It’s like The Terminal with Tom Hanks” said one viewer of video on social media.
A Southwest Airlines employee at St. Louis airport has been charged with printing and stealing flight vouchers. For two months last year the customer service agent apparently generated vouchers in customer names – and redeemed them for himself.
He confessed after police found a stack of 119 travel vouchers worth $36,300 in his airport locker.
Fiji Airways, which is becoming a full oneworld member and adopting American’s AAdvantage as its loyalty program, launches non-stop service from Dallas – Fort Worth to Nadi, Fiji on December 10. And like many new flights, it has loaded into the schedule with outstanding award availability. I would pounce on this opportunity quickly.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
