Airlines

Category Archives for Airlines.

Gate Checking Madness: Why Bigger Overhead Bins Aren’t Solving the Airline Carry-On Crisis

inside plane
Feb 15 2024

You’re allowed to carry bags onto the plane – but only if there’s enough space on board. That’s the main reason it’s better to board planes early, rather than being last onto the plane. Priority boarding is a benefit to ensure you get access to carry on bin space – even though no one wants to spend more time on board the aircraft than they have to.

Overhead bins are stuffed full, and passengers are forced to gate check their carry on bags, even though airlines are installing bigger overhead bins – bins that are supposed to have enough space for everyone. And it didn’t used to be this way!

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Delta Flight Turns Back When Coach Passengers Were Showered With Maggots From The Overhead Bin

Feb 14 2024

Tuesday’s Delta flight 133 from Amsterdam to Detroit was forced to turn around an hour into the trip when maggots fell from an overhead bin onto passengers seated in economy.

Apparently a suitcase in the overhead bin contained rotten fish. It opened, and maggots spilled out. The fish was only wrapped in a plastic bag from a grocery store in the customer’s rollaboard. It wasn’t even packed in ice.

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Wide Open Award Space To Book Free Tickets On New Flight With World’s Best Business Class

first class beds
Feb 14 2024

Qatar has one of the best business class product in the world in its ‘QSuites’ that offer doors and movable partitions that allow two and even four passengers to travel together in their own space. Their QSuite is a fantastic hard product, and service and food in the air are outstanding.

Right now there’s amazing award availability for the new second flight they’ve added from Miami. You’ll generally find two business class awards Tuesdays, Thursdays, and Saturdays on flights QR781 and QR782 from September through December.

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Hawaii Service Used to Be So Glamorous United Airlines Offered Its Own Onboard Residence

man pointing to room in model united plane
Feb 14 2024

Hawaii service used to be something special. That isn’t really true anymore. It was an exciting development when Southwest Airlines added the state to its route map, especially for holders of the Companion Pass (designated companion flies for just the taxes whether you’re paying for your ticket with points or cash). But the product is standard Southwest — no meals or seat power — and the journey relatively long.

But did you know that Untied Airlines used to offer its own version of the modern Etihad Residence — a private stateroom on their Hawaii flights 70 years ago?

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United Airlines Just Grounded A Fleet Of Planes Because Its No Smoking Signs Don’t Turn Off

Feb 12 2024

United Airlines was the first airline to create a nonsmoking section back in 1971. Delta was the first to fully ban smoking worldwide in 1994. U.S. airlines were no longer permitted to allow smoking on any flight starting in 2000. Yet planes still have ashtrays! You’ll usually find them in or near the lavatory, because customers may smoke even though it’s illegal to do so. Passengers need to be told when not to smoke. And crewmembers need to be able to turn on that sign. If they can’t turn it on, because it is always on, then an exemption from the rule must be requested. Oops!

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From QR Codes to Customer Woes: United’s “Agent On Demand” Is A Premium Perk Lost

Feb 12 2024

Three years ago United Airlines launched ‘agent on demand’ where customers would reach local agents, rather than a call center, when contacting customer service via their mobile device – scan a QR code at a hub, and chat by voice or video to deal with rebooking and other issues. This is a great feature, especially for the average passenger. It helps get real help faster, and utilizes agents efficiently.

It isn’t great for everyone, though.

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