Category Archives for Airlines.
I broke the news yesterday that American Airlines would announce Dallas – Brisbane service. They are out with this and other new and restored routes this morning.
American Airlines teased that they’ll be making an announcement of new routes on Thursday. In their video you can see, for instance, New York and Cherry Blossoms. This is obviously the new New York JFK – Tokyo Haneda flight that was approved by the Department of Transportation.
I’m hearing that American Airlines will be announcing Dallas – Fort Worth to Brisbane tomorrow.
American’s plans mean squeezing the cabin for extra inches to stick another row of seats into an aircraft that’s already densely configured. There are only 3 rows at the front of the plane, for instance, that are considered ‘Main Cabin Extra’ extra legroom seats.
The longest American Airlines flight became a biohazard disaster on Monday when lavatories began overflowing with sewage, pouring out into the cabin.
American Airlines flight 293 from Delhi to New York JFK kept flying this way for “10+ hours” of the 17-hour flight after “4 lavatories flooded with sewage.” It appears that crew used Casper blankets to cover up the mess in the aisle. Video shows the refugee camp that the cabin had become, and a photo shows a lavatory sink filled with poo water.
American Airlines is planning to retrofit its Airbus A319 fleet to include more first-class seats, enhancing the premium seating options available to passengers – but, it appears, only on those planes that still have seat back entertainment screens. They’ll be taking those out.
American Airlines is laying off about 8% of customer relations staff, the team that tries to win back unhappy customers, as well as lost baggage staff, and AAdvantage customer service agents. The layoffs, effective March 30.
American Airlines engaged in mass shutdowns of AAdvantage accounts four years ago over customers who used invitations to apply for Citibank credit cards which didn’t say circumvented rules limiting how often one could get a bonus. People lost millions of miles. And there’s a new lawsuit against American Airlines over taking these miles away.
A flight attendant from Pakistan International Airlines disappeared in Canada, highlighting a pattern of crew members vanishing during layovers, prompting the airline to implement stricter measures and raising questions about the reasons behind these incidents.
It’s not just bonus elite qualifying miles that Alaska Airlines is using to get passengers back in the air after the ungrounding of the Boeing 737 MAX 9. They’re also giving out discounts, too.
Alaska Airlines, facing a significant operational disruption and financial loss due to the grounding of the Boeing 737 MAX 9, is enticing customers with double and triple elite qualifying miles in February to regain loyalty and mitigate the impact of passengers booking away to competitors like Delta.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
