Category Archives for Airlines.
On Thursday, a Delta Air Lines first class passenger “had a poop accident” that “caused an incredibly foul odor throughout the cabin.” The passenger did not clean it up, and others up front wanted the flight attendant to do it.
Standing by for a flight on American Airlines has become an absolute mess. There are new rules that very few customers know about, and failing to follow these secret changes is costing customers hours of their time.
There’s no more running to the gate to catch an earlier flight. American now turns away nearly all customers who try to do this, even when there’s plenty of seats available.
Four check-in agents working the Spirit Airlines counter at BWI airport delivered a beat down to a passenger this week. The heated exchange escalates into a physical confrontation that left the man on the ground, repeatedly attacked by employees of the contractor working for Spirit Airlines.
After comments by American Airlines CEO Robert Isom at the Bernstein Strategic Decisions Conference this week, where he explained changes that he planned to make after the ouster of Chief Commercial Officer Vasu Raja, many customers and readers of this blog have speculated that the airline would right the ship. After all, Raja was famous for his belief that network is the product.
Would the high cost airline, which desperately needs to convince customers to pay more in order to earn a profit, finally focus on delivering a higher quality product?
Pakistan International Airlines is best known for sacrificing a goat as part of its maintenance procedures and flying with more passengers than seats (and making customers stand for 1700 miles).
American Airlines and its flight attendants were at the negotiating table with federal mediators in Washington, D.C. for the last six business days. The union reports back that no agreement was reached. They expect the National Mediation Board to insist on one ‘last ditch effort’ to reach an agreement early in June before declaring an impasse, which would start a 30 day ‘cooling off period’ before releasing the parties to ‘self-help’ (a strike).
United Airlines is bringing a new ice cream flavor to long haul business class, along with refreshed toppings and cake starting June 1
There’s exceptional availability in both business and first class on the New York JFK – Hong Kong route in April and May (generally first class is just back from Hong Kong) and you can use this to connect onward in Asia.
American Airlines is back flying to Port-au-Prince, Haiti after service was halted in March following planes being hit by bullets at the airport as violent gangs under the direction of Jimmy Chérizier (“Barbecue”) attacked.
The airline’s pilots seem comfortable going back.
American produced a film to promote travel by air in 1933. Few could afford to fly. American declared, “All seats are first class seats, all passengers first class passengers.” Back then “One of the grandest voyages imaginable is this trip from Chicago to New York.”
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
