Category Archives for Airlines.
Female cabin crew at Hainan Airlines – and only women – face immediate suspension if they are 10% above the airline’s ‘standard’ weight limit for their height, as part of the carrier’s image program. It seems to be hurting their image more than helping it? Or maybe it’s guerilla marketing to sell tickets.
Etihad business class award space is wide open this spring, for up to four passengers. And there’s even two first class awards many dates from Washington Dulles as well.
Delta Air Lines flight from New York JFK to Los Angeles made an emergency landing in Salt Lake City on Saturday. And then, once on the ground, the plane’s emergency slide deployed — inside the aircraft. Passengers heard an explosion, and screams from a flight attendant.
The current version of the FAA reauthorization bill in the House, a product of compromise between Republicans and Democrats on the Transportation Committee, would reverse an Obama-era rule requiring airlines to display ‘all-in’ pricing when they advertise fares “as long as they include a link to the all-in price or disclose it some other way.”
No business has more data on passenger upsales to business class across airlines than PlusGrade, and its CEO says that the product an airline offers really matters in monetizing the cabin.
American Airlines and JetBlue basically asked the judge to do what the judge suggested would have been permissible: codeshare and partner through their frequent flyer programs. That helps retain some competitiveness in the New York market, attracting customers away from the biggest players Delta and United.
The government though wants the partnership itself fully terminated, not only the parts that were found to be anti-competitive.
The starting gun on taking care of customers in the event of controllable delays and cancellations – compensating customers for failing to deliver the product that airlines have sold – has mass appeal, and signals a concern by the current administration for middle class concerns in a way that they think can differentiate themselves from their opponents. Precisely because this legislation won’t be acted upon, the President can paint Republicans as unwilling to protect voters from unpopular businesses.
A Chicago Midway airport customer service agent for Southwest Airlines has been indicted for selling almost $2 million in travel vouchers.
After working for the airline for about three years ago, the man figured out that he could issue customer service “LUV vouchers” to compensate passengers… and could do this even when there wasn’t actually a disserviced passenger.
Have you ever tried to get your cable fixed by calling Comcast? Or have you ever tried to get advice from the IRS 800 number? Most large organizations become sclerotic. The people hired to field calls may be judged not on whether they help customers, but how quickly they get rid of customers (average time per call). At the very least, they probably aren’t evaluated on whether or not they solve a customer’s problem.
Southwest Airlines denied a baggage claim even though there was video evidence, a police report, and an arrest showing the bags were stolen. Their reason? “A discrepancy.” And Southwest is hardly the Comcast of aviation.
The 1,500 hour rule leads to less well-trained, less-experienced pilots not more experienced pilots. They get hired by commercial airlines and go through remedial training to fix the bad habits they get into building up hours for hours’ sake.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
