A China Southern Airlines check-in counter agent in Singapore has been suspended after calling a passenger “a dog.” The man was checking in for China Southern’s Singapore – Chongqing flight 546 on May 23rd and asked about an upcharge for exit row seats, but there was a communication challenge. He asked for a Mandarin-speaking agent, but was ignored.
The passenger began filming with his phone, and the employee took offense. According to the passenger, he “used three languages (to scold me), ‘you are a dog, you don’t understand human language’.” That’s not on the video, however the agent was filmed saying “If you want to be a dog, I can treat you like a dog… That’s easy.” The agent also said that the man doesn’t “even know how to be a human.”
