Category Archives for Airlines.
Remember when airlines pushed messages through their apps, and in announcements, that your flight was both cleaned and sanitized prior to boarding? That was only just a few months ago.
During a three hour delay, Air Canada flight crew decided to have fun while leaving passengers waiting to fly. They did their own photo shoot on the tarmac. One flight attendant posed inside an engine while baggage handlers snapped photos.
This was controversial because flight crew had access to do something fun while passengers did not.
American Airlines is incenvitizing people to join the program, which is something you used to see a lot more of. They aren’t just giving away free miles (too costly and too easy to game). Instead they’re bonusing customers for joining and tranascting. Because the two things that make you a valuable customers are getting in the habit of transacting and redeeming miles.
Emirates lost the ability to book redemptions on JetBlue in business class over the summer, suggesting something was up with their partnership. We learned in the past several days that the partnership is actually ending October 30th. But JetBlue isn’t going to be down a partner. Instead a new earning and redemption partnership is coming between JetBlue and Etihad. Etihad also partners with American Airlines and with Air Canada.
After first picking the ad agency co-founded by Magic Johnson, Walton Isaacson, for its diversity, equity and inclusion branding back in December American Airlines has selected the firm as their agency of record. Two things struck me from the news of the new agency.
United Airlines says it needs more flights to make service to the airport work. And if it doesn’t get slots for more flights, it will terminate service in October.
Here’s an adorable little dog flying American Airlines. But there is no way it is a service animal, and a pet in cabin (that requires paying a pet in cabin fee) must remain in their carrier under the seat for the duration of the flight.
Service animals aren’t ‘pets for someone with emotional challenges’ they are trained working animals.
Southwest Airlines will give you a companion pass valid for two months at the start of next year for booking just two one way flights or a single roundtrip.
90% of Americans say they’d choose not to fly an airline after a negative experience with customer support.
I’d like to believe that this were true. It’s coming from a company that sells customer support solutions, so it probably isn’t.
American Airlines pilots know they’re going to get well paid in a new contract. The company has publicly offered a 17% raise. They want 20%, and changes to work rules that (among other things) keep the airline from altering their schedules and leaving them without lodging on the road. United’s pilot union agreed to a deal offering a 14% raise, but when they heard about what American’s pilots were on the verge of getting – and unwilling to take – they backed out of the deal wanting what American was getting.
Some pilots – including union leaders – are furious with what they appear on the verge of settling for.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
