Category Archives for Airlines.
America Airlines is redesigning its bag tags, for use when you check luggage. The idea of these new tags is to help avoid lost luggage when you’re connecting between flights. The new tags will be numbered based how much time you have for your connecting flight, and if all goes well will debut early next year.
There’s two kinds of luggage, carry on and lost. That’s especially true at American Airlines, but they’re doing something about it.
American Airlines Flight 77 from Washington Dulles to Los Angeles was one of four flights hijacked on September 11, 2001. The Boeing 757 was crashed into the Pentagon, killing 59 passengers and crew and 125 in the building as well.
About half an hour into the flight five hijackers stormed the cockpit, sent passengers and crew to the rear of the aircraft, and took control of the aircraft. Impact was at 9:37 a.m. Eastern time. But two of the hijackers almost didn’t make the flight,.
The American Airlines website requires me to enter the country for my Known Traveler Number (Global Entry/PreCheck) in order to sell me a ticket. It doesn’t remember the country (United States!) after I’ve entered it.
The website does not give me a field in which to add this for any passenger besides myself when buying a ticket for my family and entering their AAdvantage number. That means every time I try to buy a ticket the website throws an error.
Remember when airlines pushed messages through their apps, and in announcements, that your flight was both cleaned and sanitized prior to boarding? That was only just a few months ago.
During a three hour delay, Air Canada flight crew decided to have fun while leaving passengers waiting to fly. They did their own photo shoot on the tarmac. One flight attendant posed inside an engine while baggage handlers snapped photos.
This was controversial because flight crew had access to do something fun while passengers did not.
American Airlines is incenvitizing people to join the program, which is something you used to see a lot more of. They aren’t just giving away free miles (too costly and too easy to game). Instead they’re bonusing customers for joining and tranascting. Because the two things that make you a valuable customers are getting in the habit of transacting and redeeming miles.
Emirates lost the ability to book redemptions on JetBlue in business class over the summer, suggesting something was up with their partnership. We learned in the past several days that the partnership is actually ending October 30th. But JetBlue isn’t going to be down a partner. Instead a new earning and redemption partnership is coming between JetBlue and Etihad. Etihad also partners with American Airlines and with Air Canada.
After first picking the ad agency co-founded by Magic Johnson, Walton Isaacson, for its diversity, equity and inclusion branding back in December American Airlines has selected the firm as their agency of record. Two things struck me from the news of the new agency.
United Airlines says it needs more flights to make service to the airport work. And if it doesn’t get slots for more flights, it will terminate service in October.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
