Category Archives for Airlines.
Like yesterday, Southwest Airlines again led the world in most flight cancellations. They aren’t just short pilots and ramp agents. With half of the airline’s flights delayed – again – customers all over the country have needed help getting rebooked. And the airline’s phone system chose today to melt down.
I’ve had several readers ask why Southwest Airlines is cancelling so many more flights than other carriers this holiday, and why their operation in Denver is worse than United’s – so it’s not just weather. I initially assumed that the way Southwest routes its planes – throughout its system, rather than isolating them with back-and-forths – tends to cause cancellations across the system when there are localized disruptions.
However it turns out they’re having a bigger problem in Denver. There are a lack of employees working the ramp. And this has led to extreme measures at Southwest – which aren’t working.
Emirates has instituted a ~ 20% increase in miles required for premium cabin awards on many non-stop itineraries to and from Dubai, while so far leaving connecting itineraries and fifth freedom routes unchanged, though that could change. This was done with no notice, and after already raising business class award pricing earlier this year. But they aren’t done, according to the airline.
She likes room temperature bottled water available at all times (honestly, so do I). She likes a weekly hour-long massage. She wants to avoid flying Southwest though they’re a huge carrier in her home state. She starts work at 8:45 a.m. (reasonable) and doesn’t let staffers schedule activities past 8 p.m. without her express approval (also non-crazy!). She doesn’t like weekend work events before 1 p.m.
And her travel preferences turn out to be just like everyone else’s. She “does not like to fly” and asks staffers to pick her preferred seats when she does.
Captain Neil Swindells was elected to head the United Airlines pilot union in a controversial and close vote, where members of the group’s Master Executive Council tried to shut down discussion of his homophobic, misogynistic, and anti-Semitic online commentary.
I wrote, though, that he was unable to represent all of his pilot members equally. And this wasn’t just an internal pilot issue – the head of the pilot union gets a board seat at United Airlines. He was clearly unable to represent shareholders, either.
The Air Line Pilots Association negotiated a new contract with the airline. Seeing pilots at other airlines getting more than they had negotiated they ripped up the agreement rather than sending it to their members. And many United pilots now want a fight with the airline.
But just-elected Captain Neil Swindells is the wrong person to lead them, because he cannot represent the full membership of his union with racist and misogynistic commentary.
You have elite benefits, or credit card benefits, and those are often designed to make travel easier not just for yourself but travel companions as well. Nowhere is it written that you had to know someone traveling alongside you before you got to the airport. Have you ever befriended a fellow traveler and let them piggyback off of your benefits? Would you?
There’s no real obligation to cram into the aisles immediately (though try to make room for the passenger in the middle seat to stretch out). But it’s not reasonable to criticize passengers for getting up to stretch, and to get their carry on bags down in order to deplane efficiently.
Surely the seat next to you, if left empty, is fair game for use right? You can spread out a bit. Not everyone shares this view, including an American Airlines flight attendant who reportedly scolded a new mom for putting her 4 month old in the empty middle seat beside her while pumping breast milk.
United dropped Air Wisconsin and gained more Mesa. Neither is a great experience, but the trade seems to align with United’s network strategy and American’s cost strategy. The Mesa bankruptcy stalking horse that had been much-discussed likely played a role in the ability for Mesa and American to terminate, since if they didn’t Mesa wouldn’t be able to continue ‘losing $5 million per month’ and therefore American’s ability to insist on either specific performance or penalties wasn’t sustainable indefinitely.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
