Category Archives for Airlines.
Southwest Airlines is promoting a new ‘refer your company’ offer with 25,000 points as the reward. Some people won’t even need to take a flight to earn the points.
The Points Guy ran a piece promoting continued mask-wearing after full vaccination, framed as a recommendation from “health professionals.”
What prompts this is the World Health Organization recommending continued mask-wearing after full vaccination.
United Airlines didn’t just announce a major aircraft order today, they pitched a plan to offer a more premium flight experience. A symbol of that plan is to offer seat back entertainment screens to all passengers, not just on new planes but retrofitting the existing fleet as well.
CEO Scott Kirby isn’t just arguing that these are important to passengers. He isn’t just saying that he’s had a change of heart, covering not just United’s opportunities going forward but at his previous airlines that haven’t made similar investments. He is throwing shade at other airlines, saying he’s always been a proponent of seat back entertainment but has been stymied. That’s not even close to true.
American Airlines Executive Platinum (and Concierge Key) members have been getting upgrades on Alaska Airlines for the past three months. This benefit is being extended to Platinum Pro members as well.
Platinum Pro (“75K” elite tier) becomes oneworld emerald on Wednesday, June 30th. That means more free checked bags, and better priority check-in as well as first class lounge access on international trips where those lounges have re-opened. Separate from oneworld benefits, and unique to the American partnership with Alaska, it will also mean upgrades on Alaska starting in ‘a few days’.
American Airlines has introduced two new ways to keep your status that you held at the start of 2021. These make it really easy for existing elites to keep status, especially upper tier elites or those who do a lot of credit card spend.
They are in addition to the recently-announced three promotions for earning or keeping status, and in addition to reduced status qualification requirements.
United has placed an order for 270 narrowbody planes: 200 Boeing 737 MAXs (50 MAX 8s, 150 MAX 10s) and 70 Airbus A321neos. 200 regional jets will be replaced by mainline aircraft. And they’re retrofitting cabins on their existing narrowbody planes with more premium seats, seatback entertainment with bluetooth for headphones, seat power and larger overhead bins. The retrofit is promised to be 66% complete by 2023 and 99% complete by 2025.
Most of this had already leaked, and I reported that it was expected, but it’s still huge news that it’s happening. The airline clearly sees strong travel growth and a return of business travel to normal levels sooner than competitors.
On June 30th American Airlines will revise its boarding groups to make two changes. The two top elite levels in the AAdvantage program will be able to board earlier.
Back in December American Airlines announced that their Platinum Pro members would become oneworld emeralds. That will go into effect June 30. There are a couple of wrinkles to know about.
United Airlines was the first to really get the seriousness of the pandemic and scale down its operations accordingly. They furloughed almost as many workers as American Airlines did, and cut deeply into management ranks. They’re also though symbolically coming out of pandemic serving alcohol on more flights than competitors and first class meals too.
Some of the tactics they employed to get through the pandemic were downright despicable, such as illegally withholding refunds from customers and devaluing MileagePlus awards when no one was looking. We’ll see what they announce tomorrow about how they plan to make up for these betrayals.
Masks have been highly controversial and some of their biggest flash points have taken place on planes, from passengers getting ejected over not wearing them to the continued U.S. federal mask mandate for transportation when mask requirements are lifted in most other situations.
Perhaps the best mask study to date shows that just telling people they had to wear masks was a mistake. The policy focus should have been on supplying better masks and teaching people how to wear them effectively.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
