Category Archives for Airlines.
The CDC accepts antigen tests, and results can be provided in less than 30 minutes. If we want everyone tested for travel (or for any other activity) we need to make testing convenient and inexpensive. If you’re going to fly, show up at the airport, get tested, and go.
I shared a week and a half ago that American Airlines was selling off wine that it had in storage with fewer flights and customers in premium cabins. American partnered with Vinesse, a company known for offering lots of frequent flyer miles to reward customers’ buying bad wine, to handled the sales.
At American’s “State of the Airline” event following Thursday’s earnings call, Chief Customer Officer Alison Taylor was asked about the program, and joked that there must be a correlation between her being Australian, and being asked to talk about alcohol.
American Airlines says they have too many employees to service passenger demand. The latest round of subsidies allows them to furlough again April 1. They haven’t sent out WARN Act notices yet. So they continue to being flight attendants back in for duty, with 1000 more told to begin April 1. They could find themselves working for just a matter of days.
I have to give a lot of credit to Capital One for owning up to this, and in the process teaching me something about their debit cards I didn’t know before.
An African American passenger, checking in for an American Airlines flight at a kiosk in Charlotte, got hit with what they saw on their statement as an ‘African American service charge’ for their checked bags. It was an awkward coincidence involving data matching and good intentions.
Federal mask rules mean more loopholes to avoid wearing a mask inflight, not more masks. That can’t be called an unintended consequence because it’s been obvious for months this would be the result.
United Airlines has shared that it now has a mask avoidance process, too, although they haven’t put out a press release on it. Those who are looking to skip mask wearing for medical reasons should contact United directly in advance.
American Airlines has updated its mask rules to conform with CDC guidance in accordance with President Biden’s executive order on masks. And the result is mask exemptions, not stricter requirements.
At an employee event this past week American Airlines CEO Doug Parker was asked about the Black Lives Matter wristband he was wearing and he offered, “I understand it’s somewhat controversial because of the organization but the words are what I care about and I’ve been wearing it since the murder of George Floyd.”
JetBlue just introduced its new Mint (business class) seat, which will roll out on Airbus A321LRs that will begin flying to London this summer. Some A321neos will get the product, too, so it will eventually be available on certain domestic flights as well.
They’ve selected the Thompson Aero’s VantageSolo seat for their new business class Mint Suite. In addition there will be a row of two seats at the front of the plane they call the Mint Studio (reminiscent of Etihad’s Business Studio) featuring a larger screen, extra side table, and a guest seat so that passengers can dine together. JetBlue claims it will offer more space than any other US airline premium product, and the largest lie flat bed offered by a US airline.
Norwegian has shut down its transatlantic operations. Several subsidiaries are in bankruptcy reorganization. They plan to focus only on domestic and intra-European flying, with another subsidy from the government of Norway.
Now they’ve temporarily suspended their loyalty program.
Update: This was caused by a data matching error at Capital One Kyetra Bryant flew American Airlines from Charlotte to Denver over Thanksgiving. She and her companion checked in at a kiosk and paid a checked bag fee. She says the charge appeared on her bank statement as “African American, African service charge.” Hey @AmericanAir What is an African American African service charge??!?!? pic.twitter.com/UmR0sBGLPT — A Simp Named Slickback (@___seeryandavis) January 29, 2021 At first it seemed like perhaps a ‘rogue kiosk’ is at fault (because while American is unable to manage processing confirmed upgrades online, they have rogue AI kiosks) or… American Airlines appears to blame Mastercard, The customer alerted American to the offensively labeled baggage fee on her bank statement in mid-December. We were disturbed by what we saw and immediately launched an…
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
