Category Archives for Airlines.
United today announced that customers can have fees waived for changes to travel through end of the year provided they make their change or cancellation by April 30.
You’re better off waiting for a significant flight change or cancellation and insisting on a refund, and the April 30 deadline should be extended anyway. There doesn’t seem a strong reason to act now.
Israel’s Ministry of Finance turned down El Al’s request for a $350 million government-backed loan. In explaining the decision, the finance ministry said it “did not believe El Al would be able to repay” the money.
El Al has suspended all commercial flights and is operating only cargo and government-sponsored repatriation flights.
Delta and United announced that their elite status would be extended through the end of next year. Air Canada followed on Monday. Now Alaska Airlines has announced their own extension of elite status, along with companion certificates, and shared other things to expect for elite members in the weeks ahead.
There are few flights, few passengers. The airlines are applying for government money that limits their ability to furlough workers.
So instead of sitting idle they’re spending their time making masks. Quality, non-scammy masks are hard to source. Delta even had half a million masks stolen.
Delta can’t take government money and furlough pilots. Without the ability to furlough pilots they can’t get pilots to agree to cuts. And pilots getting full pay while everyone else suffers is going to make it hard for Delta to make the case to other work groups to remain non-union.
Air Canada has come up with a couple of interesting things to make it worth continuing to earn status and make it even easier to do so even while doing something good during the current crisis.
Loyalty programs will need their program members again soon. These are the people who can be incentivized to fill seats and rooms. They’re the ones who will either be chased away by a program which treats them poorly during this challenging time, or lured away by a program who treats them well.
So I think it’s especially notable which programs are still expiring their members’ miles.
About a week and a half ago I wrote that if you must travel now, you should consider turning down the first class upgrade. There’s not much service or food to speak of, so you really just get a bigger seat. But first class is more full than coach. You’ll be more comfortable – and more socially distanced – by sitting in back and spreading out in your own row.
American Airlines has basically taken this approach and made it mandatory for their employees who as traveling as non-revenue passengers. “Nonrevs” can no longer fly first class on narrowbody aircraft.
United is extending everyone’s current elite status through January 31, 2021 and extending club memberships by 6 months as well as extending PlusPoints upgrades by 6 months that were set to expire through January 31, 2021.
They are also dropping requirements to earn status by 50%.
On Sunday I wrote that American Airlines was operating more flights out of Newark airport than United Airlines. That seemed insane, considering United’s major hub at the airport. With the coronavirus crisis limiting air travel generally, and the New York area the current epicenter of fighting the virus in the United States, continuing to operate even 15 flights from Newark hardly seemed to make sense for American.
It seems the Dallas-based carrier realizes this, and has pulled down its schedule from the three major U.S. airports to just 13 flights in total from April 7 through May 6.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
