General

Category Archives for General.

Apportioning Blame for Dragging Passenger Off United Flight Helps Figure Out What Should Be Done Differently

by Gary Leff on April 15, 2017

Apr 15 2017

It’s simply disgusting what happened to the doctor booted from the flight in Chicago on Sunday. Watching the videos of the incident is hard, it’s disturbing, and cringe-worthy. And that’s just watching, even now, several days later. That’s not actually living it, the way Dr. David Dao did.

Outrage can be useful in focusing attention and agitating for change. It can also act as a fog making it difficult to see clearly, internalize facts, and target problems correctly.

LEAKED EMAIL FROM UNITED: They’ll No Longer Swap Employees for Passengers Within 60 Minutes of a Flight

by Gary Leff on April 15, 2017

Apr 15 2017

A leaked email says United will no longer substitute crew for passengers on sold out flights within an hour of departure.

American Flight Rejects Takeoff as Engine Thrust Reverser Opens

by Gary Leff on April 15, 2017

Apr 15 2017

The Airbus A321 was in its takeoff roll when the thrust reverser on the plane’s right engine opened. The crew rejected takeoff when the aircraft was about 4600 feet down the runway.

A passenger on board in the window seat was filming takeoff, and then — pop.

3 of the Largest US Airlines Have Announced Changes to How They Handle Denied Boarding (And One Hasn’t)

by Gary Leff on April 15, 2017

Apr 15 2017

The US airline industry was rocked by public backlash after a passenger was dragged off a United flight from Chicago to Louisville on Sunday night.

Now airlines are adapting their policies as a result. While involuntary denied boarding are increasingly rare, a similar situation could have happened to another carrier.

No, 23 Cruise Ship Passengers Weren’t Injured By EVA Air 777 Dumping Lavatory Poo on Their Heads

by Gary Leff on April 15, 2017

Apr 15 2017

Things falling from the sky cause grave problems.

In The Gods Must Be Crazy, a biologist who analyzes manure samples and his tribe live off the land, believing that the gods have provided for them until a Coke bottle is thrown out of a plane and comes to earth unbroken. They believe it’s a present from the gods, and make use of it as a tool, but since there’s only one Coke bottle the tribe descends into chaos not knowing how to share it.

The Most Innovative Frequent Flyer Program and United Plane Barred from Russian Airspace

by Gary Leff on April 15, 2017

Apr 15 2017

A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.

Uber is Losing a Billion Dollars PER QUARTER, But Can They Make It Up on Volume?

by Gary Leff on April 14, 2017

Apr 14 2017

As a myriad of scandals can dominated coverage of Uber over the past several months, the privately held company released details of their financials perhaps to test investor sentiment or to change the dominant story about the on demand transportation service.

Cathay Pacific New Business Class Service Concept and Could Richard Branson Kill United Airlines?

by Gary Leff on April 14, 2017

Apr 14 2017

A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.

5 Things You Can Do to Avoid Being Involuntarily Denied Boarding (Even Flying United)

by Gary Leff on April 14, 2017

Apr 14 2017

When there are more passengers with confirmed reservations than there are seats not everyone is going to fly. And when passengers aren’t willing to give up a confirmed seat in exchange for compensation and a later flight, someone is going to be involuntarily bumped from their seat. These five steps are merely ways to reduce the odds that the bumped passenger will be you.

Delta Capitalizes on United Woes, Raises Denied Boarding Compensation

by Gary Leff on April 14, 2017

Apr 14 2017

Delta is increasing the authority for gate agents and supervisors to pay out higher amounts of voluntary denied boarding compensation.

This is great PR, great for customers, and won’t cost the airline very much.

General

Apportioning Blame for Dragging Passenger Off United Flight Helps Figure Out What Should Be Done Differently

LEAKED EMAIL FROM UNITED: They’ll No Longer Swap Employees for Passengers Within 60 Minutes of a Flight

American Flight Rejects Takeoff as Engine Thrust Reverser Opens

3 of the Largest US Airlines Have Announced Changes to How They Handle Denied Boarding (And One Hasn’t)

No, 23 Cruise Ship Passengers Weren’t Injured By EVA Air 777 Dumping Lavatory Poo on Their Heads

The Most Innovative Frequent Flyer Program and United Plane Barred from Russian Airspace

Uber is Losing a Billion Dollars PER QUARTER, But Can They Make It Up on Volume?

Cathay Pacific New Business Class Service Concept and Could Richard Branson Kill United Airlines?

5 Things You Can Do to Avoid Being Involuntarily Denied Boarding (Even Flying United)

Delta Capitalizes on United Woes, Raises Denied Boarding Compensation

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About Gary Leff

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