Category Archives for Hotels.
Hyatt Studios rooms should be smaller than Hyatt House, and grab ‘n go breakfast rather than hot buffets. Rooms get serviced once per week. The good news is that Hyatt hasn’t gone the Marriott route of offering less than one elite night credit per night at their low-end brands, so at least slogging it out here will help requalify for status.
Marriott has the toughest criteria for a published, top tier status. Bonvoy Ambassador requires 100 nights in their hotels and minimum spend of $23,000. Or does it?
There are plenty of ways to earn hotel status besides spending 30, 50, 60 or more nights in a hotel. And there are plenty of ways to do it without getting a new premium credit card, either.
A guest checked into the Wyndham New Yorker Hotel in Manhattan in 2018. He wouldn’t leave, and keeps getting the hotel’s deed transferred into the name of a non-profit he created. He’s tried to take possession of the hotel’s bank accounts and even gone to its lenders to borrow against the property. And the city’s administration and courts even, in part, backed him up.
They’re making changes so that owners don’t have to spend as much, but they’ve reassured investors that this won’t come out of their end at corporate. That means coming out of the guest experience. And they’re cutting costs across their own operation, too. I don’t see Marriott getting better for guests in 2025.
There’s a hotel using the St. Regis name in Detroit with no affiliation to the Marriott brand
One Hilton hotel in Southern California doesn’t even give their guests access to heating and air conditioning on demand. Sometimes it’s one, sometimes it’s the other, and sometimes guests aren’t allowed to use either one.
A five-year employee of a private resort “for the rich and famous” who worked in food and beverage answered questions online about their experiences and the things that they overhead working. They envied the lifestyles of wealthy guests, and found famous guests to often be paranoid and guarded – and would often visit alone (cherishing the space).
Hyatt’s latest earnings call reveals a firm commitment to premium brands as CEO Mark Hoplamazian dismisses low-end market competition, emphasizes loyalty growth, and sets sights on renegotiating a lucrative credit card partnership.
Electricity isn’t included in your room rate, apparently, and you’re penalized for paying with a Chase IHG credit card at this IHG property.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
