Category Archives for Hotels.
Hilton is testing out e-checkin. Our new eCheck-In service allows you to have the convenience and control to complete your registration the day before or up to two hours before you plan to arrive. The idea is similar to picking a seat assignment on a plane, you should be able to see what room you’re blocked into and choose a different room if you prefer. It should even process upgrades. This is going to be interesting to watch.
Probably the best marketing bang for the buck in hotel history was Westin’s introduction of the Heavenly Bed. Travelers came to trust the brand to provide them with a good night’s sleep. A more recent trend in hotels is paying attention not just to the best but to the pillow in particular. The trend started at the Benjamin hotel in New York and has spread, there’s now a recognition that people sleep differently and different types of pillows can enhance or detract from a night’s sleep. The New York Times piece on the subject could have been made really useful with an added discussion on what pillows best match which sleep habits, a subject about which I know little. I understand the entire bed effect, and while I like the Westin Heavenly Bed I find…
The travel section in today’s New York Times carries a review of Wynn Las Vegas… as though the property didn’t get enough press when it was opening. This $2.7 billion hotel seems far from offering a flawless experience, and most folks seem disappointed. TripAdvisor reviews are decidedly mixed. I haven’t stayed there yet. Now, no 2700 room property can possibly be a luxury hotel. Personal service seems impossible. Complexes are sprawling. Wait times will occasionally seem interminable, no matter how well the property is designed, when unusually large cohorts of guests decide to make us of the same thing at once (pool, elevators, checkin/checkout). I have nothing against large resorts per se. I have an upcoming stay booked at the Westin Diplomat, and I enjoyed a trip to Wyndham’s El Conquistador in San Juan last…
Brad DeLong points to the fine print in a hotel’s complimentary breakfast offering Fresh Fruit Parfait–Granola and yoghurt topped with Fresh Fruit OR Two farm fresh eggs, scrambled (Only) with choice of Bacon or Sausage. Served with country potatoes and a Croissant. Toast is not included with Hotel breakfast, Nor can it be substituted for the Croissant, however it can be purchased for $1.95. Coffee, Tea, Milk, Lemonade, Orange Juice, Apple Juice, or Pass-O-Guava Juice Only Is included with Hotel Breakfast Please No substitutions on Hotel breakfast. A $3.95 credit will be applied to other entries on the breakfast menu if you choose outside the box. Two comments. First, as Brad DeLong observes, the hotel squanders much customer goodwill through its complicated rules. Second, this hotel has to be a good candidate for a six…
David Rowell notes in his latest weekly email that Florida has settled with 23 hotels that were accused of price gouging during last year’s hurricane season. At One hotel in particular the daily rate for rooms at the motel increased from $55 per night to $75 and, in some instances, $100 per night. As a result the Airport Inn will provide restitution to guests affected by the price gouging practices, many of whom were over age 60. (I’m not sure why being 60 years old makes paying $75 for a hotel night especially problematic?) I addressed this issue when it came up last year: Via Chris Elliott, Florida’s attorney general filed complaints against two hotels for price gouging in the aftermath of Hurricane Charley. The attorney general has issued a press release to let voters…
I’ve had fabulous oceanfront rooms and rooms with the neatest gadgets imaginable. I’ve stayed in suites at Ritz-Carltons. Though not the largest or most technologically advanced I’m probably happiest with my room at Bora Bora Nui, if only for the view from my deck (here’s the view to the right). The ability to feed fish from the tub isn’t bad, either. The sunset, the view from the spa, and the incredible colors of the water made this the most beautiful physical property I’ve ever seen, though service at the property was a bit lacking. Recently I’ve been musing over what properties are on my ‘must see’ list. While reserving the right to change the list at any time, the hotels I’m meaning to see in the near future include: Cala di Volpe on Sardinia’s Costa…
Jameson Inns, which owns 123 economy properties in 13 states, is offering stock as a frequent guest perk. Three million shares have been registered with the SEC for this purpose. Guests who enroll in the program would have 10 percent of their room charges credited toward the purchase of Jameson stock, now trading near $2.50 a share. Shares will be provided through a designated broker or the company, based on the average closing price for the last five trading days of each month. Customers won’t pay commissions on shares they receive, but will pay fees on shares they sell. (Hat tip to the MilesLink newsletter.)
Register by May 31 to earn 1000 bonus points on each of your next three Hilton stays between June 13 and September 30. You need to be a National Car Rental Emerald Club member, you can join with the $50 fee waived here.
Platinum members of Starwood Preferred Guest can redeem award nights for stays through August 31, 2005 for 25% off the usual points — but the offer is valid for bookings made this week only. Since these reservations are fully changeable/cancellable you’d be advised to make bookings you think you might need now. Note that if you have to change the reservation later, you’re likely to have to redeposit the award and book a new one at the usual point level.
The La Quinta Returns Program is introducing redemption at Wyndham hotel and resort properties as a new option beginning this weekend. Ironically, Wyndham doesn’t offer points towards future stays in its own ByRequest program.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
