Hotels

Category Archives for Hotels.

Warning: How A Marriott Bonvoy Price Change Cost A Reader Their Trip To Hawaii

Mar 17 2022

A reader made a points advance reservation at the Sheraton Kauai 34 days prior to check-in. They were quoted 200,000 points for a 5 night stay. They transferred points into their account, and more points were earned so that there were a total of 234,000 in their account. They were confident everything was in place.

However 11 days prior to check-in they receive a notice that their booking would be cancelled if they didn’t move more points into the account. They weren’t told how many they needed, and Marriott cancelled their Hawaii vacation.

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Marriott Has “Supplemental” Bonvoy Terms With Special Benefits, No Resort Fees At Certain Properties

Mar 15 2022

I’ve never realized that Marriott Bonvoy has a set of ‘supplemental’ terms and conditions and that benefits are completely different at all-inclusive properties. In typical Marriott fashion they’re complicated, because they do not apply to all all-inclusives. Instead these ‘special’ terms apply to new all-inclusives that are not part of a legacy brand, and not to Westins and Marriotts et al that happen to be all-inclusive.

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Beware ‘Optional’ 5% Service Charge At Hotels In London

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Mar 13 2022

The U.K. has strong laws that taxes and charges must be shown in the headline rate for hotels. They cannot advertise a price plus resort fee or service charges. The price cannot even be advertised excluding VAT (tax).

Yet many hotels in London and the surrounding area have a workaround for this. They’re adding a 5% ‘service charge’ to bills on top of the room rate which isn’t advertised or even disclosed during the booking process. The trick is that it’s a discretionary (optional) fee, which is to say that the guest can ask to have the charge removed.

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Hilton Raises Award Prices To Over 100,000 Points Per Night At Popular Resorts

Mar 10 2022

Marriott is getting heat for eliminating award charts at the end of this month, but Hilton already did this in 2017 while claiming award prices wouldn’t go up. And every time a program has dropped published price lists, that’s meant an irresistible temptation to raise the cost of awards. They don’t even have to tell members that they’re doing it.

Hilton has just increased pricing at some of their best properties, though it will take a comprehensive review to identify just how many and how much.

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