Category Archives for Hotels.
Full service Marriott hotels in the U.S. were supposed to have their restaurants open July 1 which means where elite member benefits include restaurant breakfast that’s now supposed to be honored. Some hotels, though, are working angles to avoid offering it.
f you manage a resort hotel in Mexico, most of your guests may be coming from the United States. They need a negative Covid-19 test to fly home. Making testing convenient has been key to attracting guest. Hotels in Mexico – whose business depended on it – made testing easy and often included with a room booking. As a result business has boomed.
But if you’re running a hotel, what test do you get for your guests? Hotels want tests that come back negative.
Hilton’s CFO gave an interview promoting the strength of their hotels by claiming that business travel is already 70% back, and fully recovering now. Can he possibly believe that?
Right now, for some reason, award nights at the Conrad Bora Bora are wide open through March 2022. Book for 89,000 Hilton points per night (a great value), and they’re fully cancellable. If you have Hilton points there’s no reason not to book a trip.
And you thought you have been Bonvoyed, I don’t know that there have been many Marriott stays worse than this one.
A guest at the Marriott Puerto Vallarta Resort and Spa went to the ocean “for a midnight swim.” Nobody told her that this might dangerous.
Back in March I wrote about the JW Marriott Los Cabos charging award guests an extra $30 per night fee to stay, calling it “the most Marriott Bonvoy thing ever.”
This flat fee was described as a ‘service charge’. Paid rate guests pay a service charge of 10% of their room rate, and with paid rates under $300 service charges are lower for guests paying cash than those paying with points. Marriott is refunding everyone who was charged this fee for a points stay at this property and two others.
Marriott’s top executives have shared that they are considering eliminating alarm clocks from rooms. They’re also looking to ‘simplify’ and reduce the cost of breakfast at brands where that’s included in the room rate for all guests.
It turns out though that anyone can register for free Hyatt status and a fast track, and the broader offer is even better because instead of free 90 days of status, the free Explorist mid-tier status lasts through end of 2021 whether you stay enough with Hyatt to keep status or not.
What’s more, instead of having just 90 days to stay enough to keep status you’ve got until the end of the year so it’s far more generous.
R.I.P. Federal Leisure Rate. Marriott no longer needs to incentivize federal workers to stay the weekend with discounts.
Hyatt’s dedicated concierge program is much easier to qualify for than Marriott’s. Yet there will likely be far fewer members qualifying for a concierge in 2022. That’s the perfect time to amp up the service in ways it was originally envisioned, and the current Hyatt leadership is well-positioned to drive this.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
