Category Archives for Hotels.
Here’s why you should always use the dead bolt on your hotel room door – and it protects you from mistaken entry, too. And here’s what this 15 year old woman had the presence of mind to say to scare her intruder away.
The Westin Fort Lauderdale Beach Resort was hitting customers with a 2% fee to pay by credit card. Marriott has rich credit card deals with Chase and American Express, but Bonvoy members were even being penalized at this hotel for paying with a Marriott credit card.
It took a couple of months after being exposed, but this hotel no longer imposes a credit card fee – and no Marriott hotel in the U.S. or Canada is supposed to, either thanks to a new brand standard.
There are people who are so against vaccines – not just for themselves that for others. We’ve seen bars ban vaccinated patrons, and even a school ban vaccinated teachers. There’s also an Airbnb listing that refuses to rent to vaccinated guests, out of some sort of crazy fear that they will spread the vaccine.
Hotel chains advertise prices that don’t include mandatory fees. The headline rate is what consumers compare when they’re searching. It’s only when they go to book that they see the price is higher than what was presented to them. That makes comparing prices difficult. And it puts hotels that are transparent, advertising the full cost of a stay, at a disadvantage.
At some point we have to ask, though, what does the room rate even cover if it doesn’t come with electricity?
Hyatt’s The Driskill hotel in Austin is old Texas. It first opened in 1886, owned by cattle baron Jesse Driskill. The next year the hotel in the state’s capitol hosted the inaugural ball for Governor Sul Ross, and subsequent governors’ balls have been held there since.
This week a 77 year old guest on the property, who had stayed for 16 days, set fire to his room before checkout. He then went to the airport, and caught his flight to Houston.
Hilton announced a new food and beverage benefit that replaces breakfast at U.S. hotels starting in July and running through the end of 2021. They will offer a food and beverage credit for use any time at the hotel, including in-restaurant, for grab and go, or for room service.
That sounds great in theory – you can take your meal as it’s most convenient to you. However the devil is in the detail of how much that credit is for.
Hilton actually is actually introducing an on property food and beverage credit for elites, to replace their breakfast benefit, for early July, 2021 through the end of the year.
This applies at full-service, lifestyle, and Hilton Garden Inn properties in the U.S. only.
Marriott and Hyatt no longer require vaccinated guests to wear masks indoors at U.S. properties, except where required by law. Employees will still wear masks. Hilton, though, still requires indoor masking.
15 properties that were not included in Marriott’s list of changes for 2021 went up or down in category.
They went up some time between the list’s publication and now, with 11 of the 15 going up in category (charging more points for hotels despite the pandemic’s historic blow to travel) and 4 hotels going down in category.
At the beginning of the month I reported that Hilton had raised the top price of an award night to 150,000 points and that this applies only to the Waldorf Astoria in the Maldives. Some redemption nights there are 120,000 points, however.
When this was discovered there were no redemption nights available at all. Even with the higher pricing it wasn’t possible to spend Hilton points for a standard room, and could only use ‘points as money’ to book rooms based on the prevailing room rate (which can cost over a million points per night). All of a sudden that’s changed so act fast.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
