Jan
23
2021
The former head of International Space Station for NASA and others are building a hotel in space. They have NASA’s buy-in, and money, to do it.
Ex-Nasa Chiefs Are Building A Hotel In Space
Hotels
Category Archives for Hotels.
Hotel Housekeeper Was Stealing Guest Underwear, Leaving His Phone Number And Demanding Nude Photos
Jan
22
2021
Las Vegas police are sharing details of a hotel worker, hoping they’ll get additional information from other guests who may have been victimized by the man.
According to reports the 20 year old would steal guest property and demand nude photos from them in exchange for having their belongings returned. He also is accused of stealing female guest underwear and leaving a note with his phone number ‘call me to get your underwear back.’
Hotel Chains, Rental Car Companies “Asked” To Help Track Down Capitol Rioters
Jan
18
2021
What happened at the U.S. Capitol on January 6th was… deplorable, to borrow a phrase. Using the events of January 6th to impose new screenings for hotel guests, and eliminate guest privacy by requiring chains to track service requests for the government is as well.
IF you prefer a room with a specific view, the government might want to know, to question you later if a crime occurs in the area your room overlooks. Your upgrade requests suddenly become national security concerns.
United Pilot Who Exposed Himself To Denver TSA Checkpoint Sued The Airport Westin – And Lost
Jan
17
2021
Two years ago police stormed the Westin Denver airport room of a United Airlines pilot, arresting him for “dancing, gyrating and waiving” naked in front of the TSA screening checkpoint below the window of his room.
Police entered with guns drawn. He was naked. You cannot see out the hotel room window at the people below. But they can see into the room.
Marriott Tells 100 Night Elites: Stop Emailing Your Ambassador, You Won’t Get A Reply
Jan
15
2021
When Marriott acquired Starwood they also acquired the Ambassador program which offered a single point of contact for the chain’s top customers, to make reservations, interface with hotels on requests, and act as a concierge more broadly.
First Marriott had mass layoffs of concierges. Now they’ve decided emails to individual concierges can no longer be answered – everything goes into a single customer service pool.
IHG Rewards Club New Promotion And Easier Elite Status-Earning For 2021
Jan
13
2021
IHG Rewards Club has launched its first quarter promotion, reduced elite status requirements for 2021, rolled over 2020 to count towards earning status this year, and extended the pause on points expiration and the validity of free night stay certificates.
Hyatt May Lose 22 U.S. Hotels Effective April 8
Jan
13
2021
Service Properties Trust, which owns 329 hotels across numerous brands, has had disputes with IHG and Marriott and is transitioning those properties to Sonesta Hotels where it’s a one-third owner. Hotel chains often guarantee minimum revenue to property owners, and Service Properties Trust had a dispute over those payments.
Hyatt hasn’t refused to make payment, but has reached its full $50 million guarantee on the 22 hotels under its Hyatt Place brand owned by the company. That gives Hyatt the right to terminate its agreement with 90 days’ notice. Hyatt sent this notice of termination which is effective April 8, 2021.
Marriott Brings Back “Elite Guarantees”
Jan
11
2021
Marriott has continued to promote its elite benefit guarantees despite suspending them during the pandemic. Fortunately the cash guarantee compensation is back for when hotels fail to deliver specific promised benefits.
Hotel Chain Advertises Free Local Phone Calls, Policy Is To Charge For Them Anyway
Jan
10
2021
Extended Stay America has had a customer-friendly policy dating back years of not charging for local calls. They’ve advertised this since when in-room phone revenue was a thing (before everyone had cell phones with unlimited domestic calling) and the chain stills promote ‘free local calls’ on their website.
Yet for several months they’ve been charging for local calls. The chain tells me that’s not a mistake.
Marriott Has A Gap Between Promises And Reality, And The Gap Is Growing
Jan
05
2021
Before the pandemic there was no greater loyalty program with a gap between what it promised and what it delivered than Marriott Bonvoy. On paper it took the best features of Starwood Preferred Guest with the scale of properties of Marriott and merged them together. And yet the program has simply failed to deliver elite benefits consistently at the property level.
The irony of course is that before acquiring Starwood, Marriott Rewards wasn’t very generous with elites but they were consistent. The Marriott brand across the board was consistency. Now they’re the Forrest Gump of loyalty: you never know what you’re going to get until check-in. This have only gotten worse.
