Some hotels offer rates that include breakfast. You need to figure out how likely to buy breakfast you are – and how much you’ll save. Sometimes the ‘breakfast included’ price is really just the room rate plus the cost of breakfast. And if you skip breakfast even one day, for instance you leave too early in the morning on the day you check out, you come out a loser on the deal.
But some hotels during the pandemic have been pulling a breakfast rate scam on guests.
- Sell a ‘breakfast included’ rate
- But their restaurants aren’t even open
- They give out a brown paper bag breakfast
- Which is available to all guests, whether they’ve paid the ‘breakfast included’ rate or not
The hotel hasn’t broken its promises. Guests paid the breakfast included rate, and they offered something that kind of approximates breakfast. But it’s the same so-called breakfast that they’d give out whether the guest paid extra for it or not. So guests paying for breakfast are literally getting the same breakfast as someone who does not pay more for it.
That appears to be the case at the Holiday Inn Rochester Marketplace in Rochester, New York, according to a reader report. The hotel advertises that its restaurant and bar are open, but he found that they are not.
Yet he points out,
The property is also selling rooms that include BREAKFAST. There is no breakfast. Instead, the property is giving a brown bag with breakfast snacks away to ALL guests even though some guests pay extra for rates that specifically include breakfast.
Credit: Holiday Inn and Suites, Rochester
In practice I guess it’s the same thing as hotel owners who were asking guests to make a donation to the multi-national conglomerate who owned the property.
Hotels may load their own rates, but I wonder, shouldn’t IHG bear some responsibility for making sure that the advertised inclusions in the rates are actually delivered?