Category Archives for Hotels.
Data shows clearly that the U.S. hotel market, as tough as it is right now, is among the best in the world. And if you want to understand why some countries are opening up to U.S. tourists despite the problems we have here at home, their hotel occupancy numbers may provide a clue.
In India hotels have pivoted to deliver meals and are making commitments about the quality and lavishness of what you’ll receive. India has one of the world’s worst Covid-19 outbreaks. In the U.S. we do food delivery and contactless pickup from great restaurants. In India the great restaurants are actually in hotels.
Just as airlines cut amenities to reduce cost and blamed coronavirus hotels are, of course, doing that too.
Hilton has now updated their rollover nights program, all nights earned in 2020 will count towards earning elite status in 2021 for your 2022 elite level.
If you already stayed 10 nights in January and February, 2020 those nights will start off yuor elite earning next year. If you stay 5 more nights this year you’ll begin 2021 with 15 elite nights.
The 70,000 point per night Kimpton Seafire Resort on Grand Cayman offers pretty good award availability, but you’d better not have an emergency while you’re there and have to leave early – or get fed up with service failures either and decide to leave – because the hotel’s rules say they impose a $10,000 early departure fee.
I haven’t spent a single night with Marriott so far this year, but I now have 55 elite nights in my account. Others have even more elite nights than I do without staying once. What a strange year this is (and this is perhaps the least of the reasons why).
These bonus elite nights count towards lifetime status. And by earning over 50 nights I should receive a Choice benefit that would even give me 5 more free elite nights too.
The Metropark Causeway Bay hotel, with its rooftop pool overlooking Victoria Harbor, has been one of Booking.com’s “top picks in Hong Kong.” Now in the words of one pro-democratic member of Hong Kong’s legislature, it’s “a visual and physical reminder that big brother is watching.”
Not since the conversion of the Ritz-Carlton Riyadh into a Saudi torture site has a hotel’s transformation from home away from home to instrument of the state so quickly. The Causeway Bay Metropark is now the Office for Safeguarding National Security – transformed in a day.
Hyatt is making a number of aggressive offers to bring business into their hotels, from rate discounts to added benefits on stays to bonus points. In addition to the promotion, discount and breakfast offers they’re currently running they’ve announced three new offers that run through October 8: up to a 25% rebate on award stays, free parking on award stays, and triple points on hotel dining when you’re not saying at the hotel.
Marriott’s TownePlace Suites near George Washington’s home at Mount Vernon in Virginia caught fire at 1:13 a.m. this morning. A hotel guest – standing outside the property at the time – notified the manager who called 911. Since the fire was on the roof, there was no smoke alarm.
My gut feeling is that there’s something wrong with complaining when others are suffering so much, though people are suffering all around the world during ‘normal times’ and I don’t have an issue talking about ‘first world problems’. Does this shift during COVID times make me, on some level, a hypocrite?
How are you handling customer service complaints now, and is that different than it was at the start of the year? And if there’s a change, will it last past the coronavirus pandemic?
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
