In March 2019 Delta CEO Ed Bastian said the airline would offer free wifi within “a year or two.” They needed to ensure they had enough bandwidth for everyone to use it, since not charging would mean far greater usage.
Delta tested just how much people used wifi when it’s free and found that their Gogo inflight internet couldn’t handle it without degrading service. The airline has since moved to retrofit planes with ViaSat internet which works faster. (American Airlines has mostly ViaSat on its domestic fleet, but Gogo on legacy US Airways Airbus A319s and A320s, and the difference is noticeable even with a fee.)
Now that they’ve made progress, and through what seems to be the worst economic times of the pandemic for airlines, Delta is on the verge of launching free domestic wifi on mainline aircraft, according to an internal memo reported by Thrifty Traveler.
- Some flights this summer are getting a free wifi test and this will last through end of year
- Delta will “soon launch complimentary inflight Wi-Fi service on its domestic mainline routes.”
- Regional jets, which don’t currently offer high speed satellite wifi, will not offer free wifi (I expect that to change in the coming years)
- International flights should see free service by end of 2024
We don’t know yet whether Delta will offer a free internet tier, and a paid option for higher speeds, of whether everyone will have access to the service’s full capabilities.
American Airlines Has Been Prepared To Match Whatever Delta Does
This spring American Airlines tested free wifi on certain routes, measuring usage and advertiser-supported monetization opportunities. They know free wifi is coming, though as recently as the fall they were looking for new ways to sell wifi rather than provide it free.
- If Delta is free, American needs to be. When it looked like Delta was going to announce free wifi in 2019 American even had the press releases written, ready to pull the trigger matching whatever Delta did.
- American’s Northeast Alliance partner JetBlue already provides free high speed wifi, and American’s current pricing (up to $30 per flight) is unsustainable when other airlines charge $5 – $15.
To date American has only been willing to do partnerships that entail revenue like whitelisting TikTok and also Facebook Messenger as temporary promotions, despite publicly announcing free on board messaging to match the competition at Media and Investor Day in 2017 before quietly reneging.
American’s domestic mainline fleet largely has the capacity for free wifi today. With Delta sharing internally that they are about to pull the trigger, American should announce publicly now, and beat Delta to launch. They almost have to follow suit. They knew this and were ready to say so publicly three years ago. If it’s inevitable, why not get some positive juice for it as the “world’s first global airline to offer free high speed wifi”?
United Airlines Can’t Match Delta Yet
During the United Airlines earnings call in July 2019 Scott Kirby declared wifi would be free on his airline. He just had to get enough bandwidth on board in order to do it.
The carrier’s new domestic aircraft, and retrofit older narrrowbodies are supposed to offer wifi that is fast enough.
With Delta pushing free wifi into the market, and United already speaking to the need to offer it, we can expect United to eventually get there.
For now though United’s wifi is far less functional than American’s or Delta’s. They do not have the bandwidth to offer it free. It’s barely usable much of the time even under the current paid model which gets less use than a $0 price point will entail.
Onboard Internet Was Always Going To Be Free
I argued in 2012 that inflight wifi would be free within 10 years. There first needed to be enough bandwidth so that one passenger’s use of the service didn’t trade off with another passenger’s use.
Even Southwest Airlines has been rapidly improving its wifi speeds and will be deploying high speed internet which should put them in a position to compete with free.
Once bandwidth was no longer a scarce commodity, bundling it into ticket price is a revenue-maximizing strategy for the same reason that cable companies offer channel bundles.
I never quite counted JetBlue’s long-time free high speed internet as vindicating the prediction, but Delta’s move does and it was just slightly delayed by the global pandemic. As long as the bandwidth holds, such that they can still deliver a quality inflight internet experience, other carriers are going to have to follow.
JetBlue kinda just stuck spinning the tires currently. Can’t run a good operation; doesn’t have any real in-flight experience that differentiates it besides may one more inch of pitch. Their BasicEconomy fare is trash, and they’ve joined the big boys with fees for almost everything. Top it all off with a “meh” FF program.
But not on the “regional” flights.
DL will announce and the AA will announce, DL has LOT of slower internet mainline aircraft that won’t be ready for full rollout for at least a year, AA is highspeed all the time! AA wins this round and DL will continue to frustrate their customers with big announcements and bad execution. UA, well they are behind AA, DL, B7, LUV and AK and will take at least 2 years to announce and by then a third generation will be out and UA left in the dust.
BTW AA will announce VIASAT on International/widebody planes during 2023. HUGE Advantage over the rest.
This is nice news, but if you have Delta credits from flights booked with cash and miles, you can’t rebook any travel using Chat, you must talk with an agent. Since nobody answers the phone, this is quite a ridiculous situation.
“ I never quite counted JetBlue’s long-time free high speed internet as vindicating the prediction.”
Why? They saw where this was going almost a full decade before their competitors.
Seems they are going the Elon way of running a business. “We will provide free Wi-Fi”*
*possibly, in a few years, when we’re ready to do it
Just like the “free” Internet you can get on Amtrak which doesn’t work. So what’s the use.
¯\_(ツ)_/¯
How dare you suggest that AA do something that actually leads? Come on Gary, you should know better 🙂 They live in monkey-see/monkey-do.
All joking aside, this will probably be positive, until people start blasting stupid videos at FULL volume throughout the plane. Tiktok is the new nextel (if anyone remembers how awful those used to be). Will people actually be considerate and use headphones? I think there’s a generation of people who don’t even know what headphones are.
From cntraveler.com: “The rest of the industry is waiting for Delta, says Gary Leff, an aviation expert who’s covered the Wi-Fi race on his site View from the Wing. “Unless Delta takes too long, and United gets their planes retrofitted. But we’re not five years away from this,” he says. “We’re probably going to see it sooner rather than later.”
@Gary, you’re making news! 🙂
I was pleasantly surprised with service on Delta recently. I went through multiple flt delay/cancellation/re-booking h*ll with AA on 7/9 trying to get from West Coast to East Coast. AA just couldn’t do it for me (they did answer phones), and I had to abandon them even tho I am status with AA. My only option was to take a Delta flight (I could just make it because it was running an hr late) to get East Coast same day. Delta had seat-back screens for all! I’m not a newbie, but haven’t flown in ages. I remember paying extra for that when Singapore Air was the only one to have seat back entertainment (Kris Vision?). Anyway, didn’t need wifi as I was watching movies all flight long 😉 . I gave Delta high marks just for the low bar getting me to my destination. I left a 3hr connect time because of the AA fiasco, but Delta was on-time to the connection & never lost my bags. I waited the 3rs in ATL because I didn’t want to risk my checked bag being lost if I switched to an earlier flt.
Good explanation of what it takes, and why it’s expensive, to provide fleet-wide Wi-Fi:
https://www.cntraveler.com/story/why-dont-planes-have-free-wi-fi-yet
Gary I’ll ask again: why doesn’t JetBlue’s offering count?
@JRS – it does, but it didn’t sway the industry the way Delta would
Before you pat yourself too hard on the back, Gary, in that same 2012 story where you predicted WiFi would be free, you also predicted airlines would no longer charge for a first checked bag in 10 years. That ain’t happening any time soon, so I’d say you’re 1-1 at best.
@Thomas – I have gotten things wrong and I have written about that too, retracting that suggestion shortly thereafter because of the role tax arbitrage plays in bag fees
@Gary apropos Thomas’ comment above –
tough crowd here, eh?
I noticed, Delta’s CEO missed his estimates by a few years, too. I wonder if Thomas keeps track of his performance? And, lets Bastian know. 🙂
Air New Zealand already provides free wifi on all flights with wifi equipped planes!
Well written @Gary
@sunviking – Have you flown AA or even followed any industry metric over the past decade? I’d say AA is doing an excellent job on their own of disappointing customers and shareholders, and not living up to their commitments to provide reliable, customer-focused service.