Last summer OpenTable reminded members that they planned to expire points for members who weren’t using the restaurant booking service. In many places restaurants have been closed, and even where they’re open customers have been reticent to go out to eat because of the pandemic.
This is a program known for consistently devaluing their points program and which even added a checkbox for people to opt into points earning on each reservation, something people easily missed.
They made clear to expect points expiration to come March 31. My points expired earlier in the month than that. So I emailed a complaint to OpenTable, at the suggestion of a reader. They got back to me saying they’d give me my points back.
Due to an unexpected surge in email requests related to points expiration and redemption, response times are longer than usual. If you are receiving this email, please know that we have received your original inquiry and are ensuring that your points don’t expire on March 31st or that any recently expired points are reinstated. Given our current quantity of requests, it may take more than one week for us to process your request.
One hint for your points is to get more value out of them redeeming for Kayak bookings since both OpenTable and Kayak are owned by Booking Holdings (née Priceline Group).