I’ve heard from several readers whom Hertz claimed stole cars, when all they did was rent from Hertz. For instance a reader wrote in about Hertz sending their ex-fiance to jail over a fully paid and returned rental car, and another reader reported being threatened with criminal prosecution over a car he never rented.
There have been numerous stories of Hertz customers, pulled over by police – with guns drawn – and incarcerated because, they say, Hertz reported cars they’d rented stolen when Hertz simply hadn’t logged them back in correctly when they were returned by a previous renter along with other similar stories of incompetence.
Hertz’s CEO admits mistakes and promises false arrests of customers won’t happen again yet it does seem to keep happening. It always seems, though, like ‘something that happens to other people’ rather than something we’d worry about. And Hertz often shows up being the cheapest!
Except it doesn’t just happen to other people, it seems, it happens to readers of this blog. And keeps happening to readers of this blog. At least one commenter on a post this week shares tht it just happened to them. Phil B. writes,
I just got a letter today from Hertz claiming I still have a vehicle I returned last week and threatening me with arrest. No previous communication prior to the letter. President’s Club, no rental extension, picked up and returned at the airport. Thankfully, I took a photo of the dash when I returned it, for mileage and fuel record, and that’s geolocated to Hertz airport rental office.
Offshore call center agent said they’d “look into it.”
I’m done with these guys. They can keep my 10k points.
I wrote about another Presidents Club elite member arrested a couple of months ago. Phil has Presidents Club status, too. So do many readers, and it appears ‘not being baselessly threatened with criminal prosecution’ isn’t an elite benefits with the car rental company.