Hertz is in bankruptcy yet last year their stock was a favorite of Redditors on the Robinhood app. They’ve been sending customers to jail when they fail to mark rental agreements as extended, or fail to mark a car back into inventory and rent it again.
Now they’ve sent out a message seemingly at least as customer-friendly as everyone else: that they were pausing points expiration through December 31, 2021. But their fingers were crossed.
Then they sent out a second email – sorry – we are not pausing your points expiration, we are only doing that elite members of their program.
- They won’t extend points to all members during the global pandemic
- They won’t do it even after telling members that they would
We sincerely apologise for the communication emailed to you on 25 January advising that your loyalty points would be extended until December 31, 2021.
Unfortunately, the points extension does not apply to your membership tier.
As a Gold Plus Rewards® member your points balance remains unaltered, unless of course you choose to rent a Hertz vehicle and thus extend your loyalty points and the period you can redeem them.
To make matters even more ludicrous, the email from Hertz saying ‘no, we won’t extend your points’ goes on to pitch the customer on renting even more from them to earn elite status,
The good news is the information we gave you on how to update your elite status more quickly was correct and is worth repeating.
So much for George Clooney claiming in 2009’s Up In The Air that Hertz isn’t stingy with their miles.
They were once the business traveler go-to. Hertz is expected to file a bankruptcy re-organization plan this summer. Does it even matter?