Hotel Confirms Gutting of Hyatt Cash and Points Awards

On Friday I wrote about a report that Hyatt would be gutting cash and points awards November 1 as well as introducing new premium suite redemption options.

The claim about cash and points was that instead of redeeming points and a fixed cash price, you would redeem points for half off a hotel’s paid rate. That report now has been verified by a hotel which has received information about the change.

Currently Hyatt cash and points awards work on a fixed chart basis. You pay half the usual number of points along with a fixed cash co-pay to book a cash and points award if it’s available. It’s a great value at category 2 through 6 hotels, and not very good for categories 1 and 7:

Effective November 1 we expect the cash portion to become half of whatever the hotel’s room rate it. In other words, the ‘points’ would pay half the room rate. That eliminates the ability to get ‘outsized value’ from cash and points, redeeming when room rates are high yet the hotel is still offering inventory.

Goodness Knows Cash & Points With Confirmed Suite Upgrade Was Once Great Value at Andaz Maui

Point Me to the Plane confirms the inital report by Richard Kerr about this change.

Unfortunately, this seems to be accurate based on documentation received by a US Hyatt property that was shared with Point Me to the Plane this morning. The document details the same changes and at least notes that reservations made prior to the change will stand as-is:

“Any cash and points reservations made prior to the change on November 1, 2018 will be honored at the booked Points + Cash rates”

That’s sad, though as I’ve noted even full awards now count towards elite status and Globalist confirmed suite upgrades can be used on full redemptions, not just cash and points now, so gutting this particular award isn’t as bad as it would have been two years ago.

Meanwhile I look forward to hopefully seeing what kinds of premium suites Hyatt may offer through the other rumored new benefit.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Are you serious Gary?? Hyatt can’t even classify what a suite is, and you’re looking forward to premium options??? This is an egregious devaluation with little notice whatsoever (currently none from WOH) plain and simple.

  2. I’ve generally gotten .02-.03 value on cash+points awards – good but nothing to write home about compared to the value of premium class airline bookings. Rarely see C+P option at my favorite properties so maybe it less value to me than others.

    Much ado over even the slightest takeaways among the blogger community. I guess this follows the Trump strategy – throw red meat to the crowd and they will fawn over you.

  3. Just finished a stay at the Hyatt Centric in Madrid. Returning on Nov 2 for two nights. I booked it with cash and points, 10,000 points and $150. I just paid over $350 per night for the property, so one last waltz before this band stops the music.

    PS – 90% of my Hyatt points are from credit card bonuses and spend at Hyatts.

  4. This guts the program’s value. I’d rather they just raise all the rates because this new system makes it nearly impossible to plan ahead. If the cost of a room with points/cash is a variable, I can’t plan for earning or spending the points!

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