Most American Express Customers Redeem Points The Worst Way — And That Pays For The Best Travel Redemptions [Roundup]

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. A few years ago I learned that my elderly father had redeemed 400K of Amex points for gift cards for the grandkids’ Christmas gifts. I told my father he could’ve used the points towards airline tickets for me and I would have compensated him more than the value of the gift cards. sigh. Some folks just don’t get it.

  2. AMERICAN EXPRESS counts on consumer stupidity
    Their whole program is a legal Ponzi scheme
    They even charge you to transfer points if the program is in North America
    Massive annual fees ,hard to use benefits, crowded clubs and lousy customer service
    And yet folks can’t bend over quick enough to do it
    vastly better cards out there if your a point and mile whore
    Dumped them years ago and it was the best thing I’ve ever done

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