united baggage

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American Changes Checked Baggage Policy Again — For the Worse

Aug 18 2016

On June 1 the oneworld alliance (which includes airlines like American, British Airways, Iberia, Cathay Pacific, Qantas, and more) changed its policies so that member airlines no longer had to check bags to their final destination for passengers traveling on more than one reservation on a oneworld airline.

Member airlines also wouldn’t be required to check customers in to their final destination on the second reservation, either. Airlines still can do this and I asked American Airlines about any changes to their policy.

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American Tightens Premium Cabin Free Baggage Allowance

Mar 16 2016

The narrative about air travel has been that basic economy fares get less and less, and pay for more and more things. About 8 years ago the trend began charging for checked bags in economy.

On the other hand, it’s usually expected that premium cabins get more. There’s more perks for people who pay more.

That’s not always true. And continuing the trend of taking away from premium passengers, American shared with me today that they’re eliminating the 3rd free checked bag from domestic first class and international business class.

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United’s New VIP Meet and Greet Service Available for Purchase at Newark and Chicago O’Hare

Jan 21 2016

United has soft launched a meet and greet airport assistance program with Global Airport Concierge that so far is available at Newark and Chicago O’Hare.

At departure they’ll meet you curbside. On arrival they’ll meet you on the jetbridge. They’ll monitor your flight and assist with rebookings. You get priority check-in and premium security line access. You’ll get escorted to and from your gate.

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United’s New CEO Has a Top Priority: Service-Oriented Flight Attendants. Why He’s Likely to Fail.

Oct 06 2015

Business stories like the one new United CEO Oscar Munoz is telling are almost always apocryphal, although they sometimes contain a kernel a truth. They can encapsulate an idea in a way that goes viral because it’s in the form of a narrative. And it seems to represent how Munoz is thinking about changing the culture at United.

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Will United Really Pick Up An Extra $400 – $800 Million a Year from Chase Credit Cards?

credit cards
Sep 21 2015

Last week Chase and United announced an extension of their agreement so that Chase will continue to be the issuer of United co-brand credit cards.

United filed an 8-K form with the SEC related to this deal which gives us a clue about the increased revenue United will see as a result of the negotiation. Here’s what that number means — and doesn’t mean.

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A United Award Booking Hack, No Seat Assignments for Elites, Delta Award Booking Improvement, and Hilton’s IT Still Bad

News and notes from around the interweb: How to put United award tickets on hold French Polynesia’s tourism minister says Air Tahiti Nui will join oneworld. (HT: Jean T. for the article, in French) Already American AAdvantage frequent flyers can spend miles for Air Tahiti Nui flights. It used to be possible to earn AAdvantage miles on Air Tahiti Nui. Interestingly, joining the alliance would raise the airline’s costs allowing for mileage accrual in a variety of programs, though presumably it would help encourage passengers to fly them instead of Air France and Air New Zealand. Seven years ago the rumor was they’d be joining Skyteam. British Airways ‘Hand baggage only’ fares (which don’t even allow elites to have free checked bags – an exception to alliance-wide benefits) will no longer allow advance seat assignments…

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