A Cathay Pacific passenger boarded a flight from Canada to Hong Kong back in March, intending to connect to Vietnam. Hong Kong transit was shut down March 25. Vietnam closed its border to arrivals. He lived inside the airport for three months.
Then he walked out.
The advice when an airline goes bankrupt is to get your money back for future tickets from your credit card company. If a business doesn’t provide the services you paid for, your credit card company will get you your money back (usually).
German law has an interesting quirk though. Apparently people who pay for services they haven’t received are considered unsecured creditors in bankruptcy, and getting your money back via a credit card chargeback is considered ‘queue jumping’.
It makes sense why American and United would sell every last seat on a plane customers are willing to buy, why Southwest doesn’t lose as much capping load factors and why doing so – they believe – will help them capture market share, and why Delta would take a more ‘premium’ approach that includes blocked middle seats.
Australia has fewer than 8500 total confirmed cases of COVID-19. The country’s success appears to be a combination of effective policy response and luck.
International arrivals of their own citizens required quarantine. But it’s those quarantine facilities that are the site of a new virus outbreak in Melbourne – and also of a sex scandal. Because the guards were having sex with the passengers being quarantined, and exposing themselves to the virus.
When supermodel Chrissy Teigen has an opinion on aviation, you take it seriously. She’s got the bona fides. This time, though, she’s gone off the deep end calling American Airlines management murderers for selling middle seats on their planes.
When checked baggage gets lost and can’t be reunited with its owner – or someone just doesn’t pick up their luggage – airlines sell the bags after 90 days to the Unclaimed Baggage Center which has built a monopoly in the niche business of selling used items out of luggage.
The store is in Scottsboro, Alabama. They buy bags sight unseen. They comb through the bags to find what to sell, and claim to dry clean clothing they plan to sell and wipe electronics before making those available. The store is a tourist attraction. And now they’re online.
Over 30% of airline pilot in Pakistan were found to have fake licenses. But that’s hardly the only scandal. From sacrificing a goat for safety to flying with more passengers than seats (and making customers stand for 1700 miles), Pakistan’s flag carrier is the worst airline in the world.
Now comes a new story about ticket agent corruption that is – it seems – just another day at the airline.
Gate agents reported that she became angry over the fee, and things escalated when they told Ms. Jackson they wouldn’t allow her to fly. That’s when she “threw a bag of shoes at the agents at a service desk…reached over the service counter to hit an agent, …punched [another agent] in the head” and things only got more out of hand from there.
U.S. airlines need to block middle seats because their brands don’t convey cleanliness or trust. When you don’t have cleanliness and trust as a brand, you have to massively overshoot on investment to credibly signal ‘this time is different’.
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Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
