Even if you were forced to accept a travel vouchers you can contact United for an exchange. You were entitled to a refund if your flight was cancelled, or if the airline changed its schedule more than two hours. And United will honor this policy retroactively, even where they had previously reneged.
Lufthansa’s hypothetical thought experiment about a future world that differed from our own, in which they hadn’t cancelled the flight, might be ripe for a TV script – indeed, the writers are running out of ideas for the rest of 2020 – but carry no legal force.
Hyatt is nearly done turning a former Chicago hospital into a hotel. Well, two hotels actually with a combined 210 rooms. A hundred year old building that once housed the nation’s first blood bank will become a Hyatt Place and Hyatt House next month.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Was Elle Knox making an important enough statement to ignore FAA rules that she stay seated – indeed, is it important for all of us not to stay seated? – or was the United captain right that the message may matter but a commercial airline flight is the wrong time and wrong place?
United is instituting a new requirement for passengers to fly starting Tuesday, June 9. Everyone traveling on United will be required to complete a health screening as part of the check-in process, and confirm that they’re willing to wear a mask.
Under United’s new coronavirus rules I’m unlikely to ever be eligible to fly.
A key point for turning around an airline, or any business, is delivering a product customers will pay for. And when you’re not the low cost provider in the industry, you need to earn a revenue premium, and the details of the product therefore matter most.
With state troops in D.C. staying at the Marriott Marquis, Arne Sorenson will have a tough time making claims to wokeness. Here are 5 facts about hotel stays for the National Guard troops in D.C.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Uber is devaluing its rewards program, dropping the option to redeem 500 points for $5 cash. This was the simplest and straightforward redemption option.
Though Uber offers a milquetoast statement to explain the move, the truth is this represents a huge change in strategy for the company – walking away from plans to build their own digital currency.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
