A group that says it represents 325 employees at American Airlines ‘Skyview’ campus headquarters near the Dallas Fort Worth airport say their airline has been hostile to the idea as well, and are petitioning for jobs that can be done remotely to be permitted to do so, following the advice and request of local governments.
There’s not a lot of use bidding for upgrades today for most folks, though remaining Air Canada flights if you’re traveling may have seats available. In the future this will be a more useful feature.
Selling miles makes a ton of sense and it’s really strange that it wasn’t something Aeroplan had done. It doesn’t make any sense buying at regular price. What Air Canada – and every other airline – should be doing now is offering miles for sale at a deep discount.
Airlines are worried about surviving. They have your cash. It may not be legal to keep it when flights are cancelled, but most customers will take what they are offered (future travel credit) and very few will complain to authorities.
Qatar Airways though has a better approach. They, too, want your cash. They want your future travel purchases when travel is again in the cards. They are honoring refunds but if you’ll take a credit instead they’ll give you a 10% bonus for taking a voucher. That’s creative and honors the customer.
With fewer flights, American Airlines is consolidating operations at its hubs in order to use fewer contractors. These contractors won’t get help if the airlines get a bailout. And with record telephone wait time, the airline continues layoffs of home-based reservations agents, who won’t get their jobs back with a bailout.
Many employees are scared for their jobs, interacting with customers in close quarters, and fearful to defy their bosses even as flight attendants report positive with COVID-19.
I’ve written about airlines like JetBlue and United breaking the law by refusing customer refunds. Other airlines like SWISS and British Airways have used trickery to keep customers from being aware of their refund options when purchased flights no longer operate.
Two more airlines have suspended all ticket refunds, and apparently this even includes for customers who purchased ‘refundable’ tickets.
Both the government and U.S. carriers are considering a partial or total shutdown of the domestic airline industry. No final decision has been made yet on whether to move forward.
Airlines see themselves losing money. The TSA has been seeing screeners testing positive. Flight crew, too. And air traffic controllers – over the weekend New York airports closed for a few hours while New York TRACON was disinfected after an employee there tested positive for COVID-19. Here are 9 key considerations.
According to the Governor of Florida since the “federal government had not put any domestic travel restrictions into place, Florida would take the initiative.”
His order applies to air travel from New Jersey as well. It does not, apparently, apply to passengers arriving from the New York area on connecting flights. It also does not apply to flights from Boston, Los Angeles, San Francisco, or Seattle.
My award booking partner Steve Belkin was traveling abroad for a month. He and his wife were in Mozambique. Do they come home to the virus outbreak or stay put? Risk infection but access medical care? Lots of Americans abroad faced similar questions, and they came up with a unique solution. Still others are encouraging older Americans to flee. What to do?
Is using coronavirus to market airline seats brilliant – good for society, even – or utterly irresponsible? Vietnam has been more aggressive at containment than many countries, more money into the health care system is helpful, and a rebate in the form of health insurance is probably more responsible than a discount on an airline ticket. It’s utterly brilliant.
They say that they can convince airlines to unlock frequent flyer accounts that have been audited for breaking the rules, and they want the owners of those accounts to break the rules again by bartering half the miles they get back. That won’t end well.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
