How Much Are Miles Really Worth? Assigning a Value to Points from Each Program

Jan 31 2019

What is the value of miles and points by airline, hotel and credit card program? Miles used to be thought to be worth 2 cents. I think that conventional wisdom developed out of the idea that a cross country flight cost about $500… or 25,000 miles. 25 years ago that was generally true, and award availability wasn’t really a problem either.

Today the CEO of Delta talks about their miles being worth a penny. When American Airlines awards a mile for travel they book one cent of liability on their books under new accounting rules adopted for 2018. Those rules required the airline to accrue the expected value of transportation to be provided in exchange for their miles.

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Hyatt Adds 56 Luxury Hotel Redemption Options to its Portfolio

large house
Jan 30 2019

Small Luxury Hotels of the World is a collection of independent properties, and it’s more of a booking relationship than a hotel chain. And Hyatt’s deal is something similar to what they have with MGM’s M life Rewards — let’s share customers, offering points-earning and redemption.

With over 500 hotels in 80 countries Small Luxury Hotels of the World held the potential to significantly grow the World of Hyatt footprint. In December they initially offered earning and redemption at 54 hotels. Now they’re adding 56 more properties.

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United Launches New Promise: a New Standard of Caring for Customers

united-plane
Jan 30 2019

I love the sentiment, but according to United’s announcement there’s not much to it behind service training for employees, free DirecTV on less than one third of mainline aircraft, and paying out lower bonuses.

Of course anything is better than the recent history at United of dragging and beating a passenger in the aisle, killing a dog in the overhead bin, and shoving a 71 year old man to the ground and threatening to take away his miles for complaining.

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Did the Passenger Who Forced a Flight Attendant Help in the Bathroom Buy ANOTHER EVA Air Ticket?

man raising hand on plane
Jan 30 2019

A week ago the world learned about one of the worst airline passengers any of us has ever come across, a man who flies to Asia and consistently asks for help in the bathroom — help that he may not actually have needed.

He’s been blacklisted by the airline but media reports suggest he’s managed to circumvent the ban and buy himself another ticket on the airline. I’m skeptical.

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