Yesterday Mark Ostermann wrote that Marriott travel packages can no longer be cancelled for a partial points refund.
I wanted to find out whether that was an(other) unannounced negative change or a(nother) case of wrong information from Marriott customer service. It turns out it was bad information from a customer service representative.
Five years ago Alaska Airlines shared that 84% of redemptions were for flights on their own aircraft, that American Airlines was by and large the second biggest carrier members redeemed for travel on, and non-U.S. airlines accounted for just 3.5% of redemptions.
Alaska shares how much members flew, how many members are being added, and where redemptions took place in 2018. Great data for anyone interested in loyalty!
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Thieves smashed a jewelry case and stole $800,000 worth of merchandise from the Little Nell hotel in Aspen on Friday. They weren’t even wearing masks. They weren’t caught right away, despite video footage, because apparently their feet didn’t smell badly enough.
At least that seems to be the lesson from a robbery that was foiled quickly on December 19 in Wanzhi, China.
Good marketing is something that all of us welcome: useful information that connects us with something we actually need or want, and even better information that comes to us right when we want it, to help us make a decision.
When someone says they don’t like marketing what they mean is they don’t like bad marketing. They don’t like receiving information that isn’t relevant to them, that doesn’t speak to them in their language, that isn’t what they’re interested in.
The world is full of bad marketing.
American Airlines has a weekly interview to give employees a better understanding of the reasons for decisions being made at the airline.
The company gives employees an opportunity to comment — and boy do they ever. One flight attendant who says that Delta’s onboard product and overall customer experience is better — even if American has newer planes — drew a response from Executive Vice President Elise Eberwein.
Hotel chain Best Price Guarantees are for the most part Best Price Gimmicks, there are so many holes and exclusions that it serves to say that the chain has the best price without having to have the best price.
However you don’t earn points, stay credits, and you’re not supposed to receive elite recognition if you don’t “book direct.” Still if the price is good enough you can buy your won breakfast or even just book the room you’d like to stay in straight away, and still pocket a savings.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American’s Boeing 777-300ERs have 12 lavatories. The line from one of those lavatories was clogged, and it’s a system connected to three other lavatories. That took four of the lavatories – or one third – out of commission.
Flight attendants determined that passengers congregating near the remaining lavatories was a security issue, and the aircraft was forced to divert.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
