British Airways doesn’t have a competitive business class product. On their Boeing 777s seating is eight across, middle seats are especially intimate and passengers in the window climb over the feet of their seat opponents.
We now know a little more about what’s to come for business class, first class, and even the direction of how many seats they’re going to offer.
You know — or can at least check — your Uber rating. But did you know you have an American Airlines customer rating too? It’s re-evaluated daily and used to determine when to grant exceptions, compensate you for problems, or go above and beyond to resolve situations.
The President of United Airlines thinks airfares should be twice as expensive as they are today. United’s CEO Oscar Munoz takes things a step further: paying United Airlines more is good for you.
His argument is that more money for the airline means more money to invest in the product. You as the customer benefit even if you “don’t always understand.” He has things exactly backwards.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
I appreciate that American still has an award chart that they are willing to publish. I appreciate that they mostly stick to it. However they stick to it only as long as there isn’t an exception, that they do not tell customers about.
Back in April British Airways parent company IAG acquired just under 5% of Norwegian and started talks to acquire the discount carrier. I assumed that acquire meant smother it so that the airline wouldn’t keep depressing transatlantic fares, especially out of cities like London.
Chairman Willie Walsh addressed a Norwegian deal at their investor day.
UberEats now delivers from virtual restaurants — from restaurants that don’t actually exist.
It turns out that the food people want delivered isn’t always the same food they want in restaurants, and Uber can leverage excess capacity to produce food at a restaurant by having them make something else they don’t normally offer and branding that food as coming from a different restaurant that isn’t actually a place you can go.
iBorderCtrl is a new lie detector project being tested in European airports at immigration checkpoints in Hungary, Latvia and Greece. They all border countries outside the EU.
Passengers entering from outside the EU will be asked questions “by a virtual border guard avatar.” A computer will decide whether it thinks the passenger is lying, and if so the tone of voice of the electronic border official should get “more skeptical.”
Delta hasn’t been nearly as aggressive buying new aircraft as American. Instead of replacing their Boeing 767-400 fleet they’re actually going to invest heavily in it. In fact the 767-400s are going to get Delta One Suites (business class seats with doors).
Last month Delta CEO Ed Bastian answered an ‘Ask Ed Anything’ employee question about Boeing 767-400s interior refurbishments starting this winter.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
