Airlines have an easier time delivering consistent benefits than hotel chains do. Occasionally gate agents do not do their jobs correctly but for the most part airlines are able to follow their own rules for delivering elite benefits.
Hotel chains rarely own the hotels themselves any longer. And in some cases they do not even manage the hotels.
China is the next big thing. That was true 15 years ago, and may still be true 15 years from now (without ever actually becoming).
American carriers used to operate two-thirds of the flights between the U.S. and China, and now that’s flipped. And to hear Dr. Zhihang Chi, Vice President and General Manager of Air China North America, tell it “the US carriers are losing interest in the China market.”
Atlanta airport is the world’s busiest. When you look at the number of flights many of the other busiest airports drop down in the rankings, major international airports often have large widebodies dominating but fewer flights. Atlanta certainly sees its share of widebodies but is also a major domestic hub with narrowbodies and regional jets.
It turns out that Chicago O’Hare isn’t that far behind Atlanta when ranked by number of flights. And each airport’s construction plans tell us that the busiest title may be about the flip in the new few years.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Checked bag fees have gone up, at United to $30, but passengers aren’t getting more for their money. Instead the typical baggage experience is like this — just watching your bags get ignored. For $30 they should receive a private escort!
Now an everyday hero named Ephraim Sibeko is going viral for one man’s fight to keep suitcases straight and undamaged as they’re delivered to passengers.
The old saying is that there are only two kinds of luggage, “carry on and lost.” It should probably be “lost or stolen.”
Your belongings are outside of your possession, and can you really trust anyone but yourself?
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
I flew American Airlines for the first time on one of their Boeing 737-800s that’s been converted to a “Project Oasis” interior — meaning it’s been retrofit to have the same lack of legroom and smaller lavatories (but larger overhead bins) as their new Boeing 737 MAX aircraft.
I wrote only days ago that these are planes to avoid but right now it’s really difficult to do so. You book a flight on a 737, and there aren’t enough ‘new’ 172 seat 737s to know consistently where these torture tubes are going to turn up. If you get one of the torture tubes, your seat assignments may wind up messed up, too.
Hotels want you to re-use towels, not have your sheets changed, and even decline housekeeping entirely. They tell you it’s for the environment, but their primary interest is saving costs.
Housekeeping staff complain about the programs. More guests opting out means fewer rooms to clean and less work. But they have to do more cleaning after a guest has gone without for several days. And they say work scheduling becomes more erratic.
It turns out that aircraft financing isn’t very risky, and Boeing created their own private sector replacement for the Export-Import Bank and made money doing so.
This new lawsuit alleges that Boeing violated contracts with another company that Boeing built out the structure to do this with years earlier – a private sector bet that involved Ex-Im staff.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
