Back in March American Airlines Chairman Doug Parker described the Boeing 767 as a bad customer experience and suggested they needed to retire the aircraft sooner. Indeed shortly after that the airline announced a big order of Boeing 787s.
According to American’s Vice President for Planning, “As the 767 is retired, as it’s going through the process of retiring it, we will bring it increasingly into the East Coast to go die and fly fewer trips into other hubs.”
It’s usually risky to fly one itinerary on separate tickets. That’s because when you’re on one ticket, if you face a flight delay or cancellation the airline responsible for the irregularity has to get you to your final destination. But if you’re on separate tickets they usually don’t — they just have to get you as far as the end of the ticket you’re flying them on.
But it’s not always a risk if you know about this American Airlines policy.
A man onboard a Qatar Airways flight from Doha to Shiraz, Iran wouldn’t sit down despite requests from flight attendants — because he was too busy begging.
Passengers even gave the man money as crew told him he was delaying their departure.
When American Airlines and US Airways merged four and a half years ago many legacy American Airlines executives departed. Several management level staff that were holdovers from American before the merger left two years ago, presumably eligible for bonuses based on the length of time they had stayed on.
In any merger of this size there are initial promises of cost savings, and personnel is one area where those need to be delivered.
Keeping track of aircraft is hard. Three years ago American Airlines flew the wrong plane to Hawaii. The aircraft they flew wasn’t certified for extended overwater operations. There wasn’t actually anything unsafe about the decision, but it didn’t match the minimum equipment required. The airline simply dispatched the wrong aircraft by mistake.
Now comes word that American kept leased aircraft beyond the expiration date of their agreement according to a lawsuit filed by Wells Fargo in the Southern District of New York.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American Airlines President Robert Isom held an employee town hall on Friday in Los Angeles.
A premium services employee asked about whether they’ll get lie flat seats on cross country flights, something her ConciergeKey customers are asking for, “they really are requesting the transcon like the New York flights.. this is just something we see all time.”
Zach Honig is former editor now editor at large for The Points Guy. I’ve had the good fortune to know Zach, he’s a good egg though perhaps a bit of a United partisan.
United introduced the old fashioned as a cocktail on its premium transcon flights this spring. Zach was naturally excited to order one while flying San Francisco – Newark on United’s Saturday 2:50 p.m. departure flight UA2044. He was refused…
American’s wholly owned regional carrier PSA Airlines cancelled 675 flights on Thursday and Friday. And yesterday the massive cancellations began again.
American has dispatched a plane of staff to Dayton to work on the issue.
A passenger on board a Wizz Air flight from London Luton to Skopje on Sunday demanded a refund for the sandwich he purchased.
He’s Muslim. He bought a ‘turkey ham’ sandwich. It’s not turkey and ham. It’s ham-like meat made out of turkey. But midway through eating the 4.50 euro sandwich he decided it “didn’t taste like turkey.”
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
