This past week American Airlines CEO Doug Parker held an employee question and answer forum in Miami. A pilot there expressed his frustration at delays, saying that they’re measured in “dog minutes” because each minute feels like seven. They finally get on their way and arrive at their destination only to find that they have no gate.
Parker offered an explanation for how and why they run into a lack of gates.
WineAccess.com is a wine shop I wouldn’t usually buy from. Their prices are a bit on the high side. However there are (3) stackable offers that make them an amazing deal right now.
You can spend $250, get back $50 from referral credit, and American Express has an ‘Amex Offer’ of $60 back on $250 spend. And you can earn miles for your purchase through a shopping portal too.
They were more than generous, perhaps too generous, and out of step with much of the world. So this doesn’t surprise in the least. I just miss the idea that a valued customer is a valued customer each and every time and it seems a last little thread of that dies when this dies.
This is a really cool opportunity. The brand new San Francisco Polaris lounge will be opening April 30th. Before that happens there’s a preview day on Friday, April 27 where the lounge is fully operational. And any MileagePlus member can redeem for a visit.
This ultimately amounts to three years of vitriol for nothing. It lets the US airlines claim they got something (of little value) while allowing the targeted Gulf carriers to go on about their business.
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Hilton’s current promotion runs through April 30 and they’re not missing a beat with their new one.
Hilton will offer double points on every stay (not of this ‘starting with your second or third stay’ stuff) between May 1 and August 31.
On March 26 we learned that Uber was selling its Southeast Asia business to Grab and shutting down operations in Singapore, Thailand, Malaysia, Cambodia, Indonesia, Myanmar, Philippines, and Vietnam in two weeks.
Singapore’s competition regulators stepped in to halt the sale.
Emirates still offers angled business class seats on most of its Boeing 777s (and they have more 777s than A380s). They’re cutting back flying to many destinations based on demand. They’ve cut many service elements of their inflight product and sought to monetize things like lounge access.
And now just like American Airlines reduced flight attendant staffing on its Boeing 777-200s, treating premium economy as just a part of regular economy, Emirates too is reducing onboard staffing.
A baggage handler in Phuket, Thailand rifles through someone’s luggage and ultimately steals a bluetook speaker off of a flight bound for Singapore on October 10. The theft was filmed, police arrested him, and he returned the speaker.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
