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Holy Crud, United Just Sent a Kansas Family’s Dog to Japan by Mistake

by Gary Leff on March 14, 2018

dog
Mar 14 2018

It was only yesterday that news came out United required a passenger to put her dog in the overhead bin on a flight from Houston to New York LaGuardia, and the dog died.

Now it turns out United accidentally sent a Kansas family’s dog to Japan.

Continue Reading »

11 Comments

New American Airlines Business Class Meals on Transpacific Flights

by Gary Leff on March 14, 2018

fancy fish on a plate
Mar 14 2018

American Airlines is making a move that should better align themselves with joint venture partner Japan Airlines on flights from Tokyo to the U.S. and with hoped-for joint venture partner Qantas on flights between Australia and New Zealand and the U.S.

They’ve collaborated with chefs for each of those markets with new menus live today.

Continue Reading »

6 Comments

Trick to Save 60,000 Miles on an Award and 120,000 Point Hotel Bonus

by Gary Leff on March 14, 2018

boarding plane
Mar 14 2018

A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.

Continue Reading »

1 Comment

What to Expect From United’s Announcement of Domestic Premium Economy

by Gary Leff on March 14, 2018

united
Mar 14 2018

United Airlines President Scott Kirby told a JP Morgan Chase conference yesterday that it’s considering premium economy for domestic flights. He didn’t provide any details on what that would mean, but it seems clear enough to anyone paying attention.

Continue Reading »

14 Comments

Watch What Happens When You Check Luggage and Airline Staff Don’t Care

by Gary Leff on March 14, 2018

bag on tarmac
Mar 14 2018

Watch as passengers look on in amazement as a spinner bag rolls on its own, away from aircraft and down the alleyway between American Airlines and Delta operations.

Continue Reading »

7 Comments

Did United Offer This Passenger $1000 to Take Their Feet Off the Tray Table?

by Gary Leff on March 13, 2018

tray table with water bottle and phone
Mar 13 2018

Hint: the white woman on the plane who was tricked into putting her feet down and behaving like something more of a human being isn’t actually getting $1000 from United for doing so. That’s not racism, that’s just gullibility trumping passenger shaming.

Continue Reading »

43 Comments

Swift Delta Ground Crew Catch Lithium Ion Battery Fire Just Before Takeoff

by Gary Leff on March 13, 2018

delta plane runway
Mar 13 2018

And this, Department of Homeland Security, is why you don’t require passengers to check electronics with lithium ion batteries as baggage. If they hadn’t caught this prior to departure they could have had a much more serious situation on their hands.

Continue Reading »

7 Comments

Prince Charles Discovers London Heathrow Security

by Gary Leff on March 13, 2018

hotel lobby
Mar 13 2018

Charles, Prince of Wales, visited London Heathrow today to celebrate 10 years since the inauguration of Terminal 5. He’s pictured with British Airways CEO Alex Cruz.

Charles received a guided tour of British Airways’ First Wing. where he may have had a George H.W. Bush supermarket scanner moment.

Continue Reading »

1 Comment

American is Fixing Seat Power Outlets and New Lifetime Star Gold

by Gary Leff on March 13, 2018

airline cabin
Mar 13 2018

A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.

Continue Reading »

1 Comment

United Forced Passenger’s Dog into the Overhead Bin — and Killed Him

by Gary Leff on March 13, 2018

overhead bin
Mar 13 2018

United seems to have a disproportionate number of incidents of pets dying in their care.

The latest story out of United is just horrible, a flight attendant who forced a passenger to put her dog in the overhead bin. And the dog died. United admits they’re completely at fault.

Continue Reading »

31 Comments

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About Gary Leff

Gary LeffGary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.

Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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