During their Investor Day Delta detailed how they’re pursuing “Emerging High Value Customers” like college students.
Delta uses data from its co-brand partnership with American Express. They apparently see if you buy a ticket on United using a Delta American Express.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
American hasn’t publicly shared details of what the configuration of the 777-300ERs (“77W”) would look like once premium economy is added — what those seats will trade off with.
The first plane to be reconfigured left for Paine Field December 3rd. And American has now dropped a seat map.
Atlanta airport electricity was restored around midnight Sunday night after an outage that lasted 11 hours. After around 1000 flights were cancelled at the airport, many travelers simply stayed even though MARTA was running.
Planes and crew are out of position, not ready to fly. Delta won’t even let unaccompanied minors near Atlanta.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Just last week Delta told investors that their operation was so good only weather could snarl it. I suggested this was hubris along the lines of American’s Doug Parker claiming his airline would never lose money again — and I suggested that the Atlanta-based airline, known for IT meltdowns, had better hope as well that “all of their pilots stay happy” because pilots can bring down any airline.
Today Delta was scheduled to fly its last-ever Boeing 747 departure from the U.S., Detroit to Seoul. And one of the plane’s four pilots didn’t show so Delta had to cancel the flight.
Marriott will give you 1000 points for answering a simple question on Twitter.
And here’s the answer.
Atlanta’s airport is experiencing a significant power outage. Passengers are trapped on planes, as jetways can’t move. People are stuck on escalators, not allowed up or down. And TSA agents are yelling.
On Friday I wrote that flight attendants had shamed American will photos of dirty vents and as a result the airline would start cleaning the vents on Airbus A330 and A320 aircraft.
There’s even more good news to report.
Ultimately I consider business class to be primarily about the seat, and that’s just where American shines. I prefer them over British Airways, Lufthansa, Delta (I haven’t yet flown the new Delta One suite headed mostly to Asia), KLM, and I prefer them of course over Air France’s angled A380s though not their reverse herringbone direct aisle access 777s.
They offer really good seats and functional internet. And my main meal really surprised me by how good it was. They’re also improving the bedding.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
