Erin Gatling and her family were flying Southwest yesterday. Southwest has an unusual procedure where they sell many ‘direct’ flights with a connection. The plane stops and if you’re continuing to the next city you stay on the aircraft while everyone else gets off. Flight attendants take a count, and then you can either stay onboard or get off if you wish.
Ms. Gatling says that during their connection her family was kicked off, and told they wouldn’t be able to continue on the next segment of the flight.