Feb
29
2024
The Washington Metropolitan Airports Authority is saying both will open in the second quarter of this year.
Both The New Centurion Lounge And Capital One Landing At DC’s National Airport Slated To Open In Q2
Southwest Airlines Halts Hiring Of New Pilots
Feb
28
2024
It was only last month that Southwest Airlines pilots approved a new contract. Late last summer American and United got pilot deals done. It may have been just in time for record-breaking pay, as demand for pilots could be cooling.
British Airways Giving Away Franklin’s BA-B-Q Sauce To Business Class Passengers Out Of Austin
Feb
28
2024
To mark 10 years of British Airways service to Austin, BA will be serving barbecue in business class and premium economy out of the Central Texas city in March and giving barbecue sauce bottles from world famous Franklin Barbecue to business class passengers. These bottles will be labeled BA-B-Q.
Bilt Platinum Status Now Includes Air France KLM Flying Blue Gold Status
Feb
28
2024
Bilt Rewards has been promising new elite benefits and they’ve just announced two new elements of their Platinum status: dedicated support, and Air France KLM Flying Blue Gold status. Both of these benefits launch February 29.
American Airlines Has The Least Useful Standby Policy. Now It Will Be The Most Annoying, Too.
Feb
28
2024
Starting this Friday, March 1 you must be an AAdvantage member to take advantage of free standby. So that’s a new restriction on standby, though of course people can join the program at the airport.
What wasn’t previously announced, though, but American is now telling customers is that they won’t be able to get added to the standby list by a customer service agent or gate agent. Standby requests will be self-serve only.
From Chatbots To AI Agents: The End Of Traditional Customer Service At Airlines?
Feb
28
2024
Soon customer service agents will be displaced en masse by chatbots, but not the kind you’re used to. AI-powered customer service agents will handle the bulk of requests.
Some businesses, including airlines, will promote human customer service as a premium experience (although eventually, perhaps, AI will be better – but at least initially this will be seen as a premium). And perhaps we’ll see airlines offering live human telephone service as an elite benefit.
Luxury Heist at Hyatt: Be Careful When You Leave Your Rolls Royce At The Valet [Roundup]
Feb
28
2024
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
One Place Burgers Won’t Cost You More: Airport Wendy’s Defy Surge Pricing Expectations
Feb
28
2024
Wendy’s is trending because of their plan to raise prices at peak periods, like the lunch rush, in a plan that’s been likened to Uber’s surge pricing. When demand for burgers is high, Baconators get more expensive.
According to one study, 28.3% of major U.S. airports feature a Wendy’s. And a reader asked me whether Wendy’s surge pricing would roll out to airport locations?
Say Goodbye to Cheap Flights: ANA’s Mileage Club Overhaul and What It Means for You
Feb
28
2024
ANA Mileage Club has announced an award chart devaluation effective with bookings made starting April 18, 2024. It’s been a decade since they made any changes to award prices, which is why the program’s awards have cost so many fewer miles than competitors.
Delta Pilot Issues Pre-Flight Ultimatum: Comply With Respect Or You’re Grounded
Feb
27
2024
A Delta Air Lines pilot came into the cabin of a delayed flight to Atlanta to let everyone know that he expected to make up time inflight – and get everyone to their destination on time – but that he had some instructions everyone was going to follow along the way.
