Making changes without notice to a loyalty program is the worst thing any program can do.
It’s unethical, because it breaks a promise made to members. It’s bad business, because it undermines confidence in the program (and that confidence is necessary for the program to successfully drive consumer behavior). And in some cases it’s even illegal.
A loyalty program is a promise of future value for purchasing behavior today. Changes without notice renege on that deal.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Qatar Airways has a treasure hunt for $0 fares.
“A golden ticket is a single, zero-fare ticket to specific destinations, valid for travel between 15 September 2016 to 30 June 2017. Only taxes and surcharges apply.”
Star Alliance airline SAS Scandinavian Airlines has fares from $221 roundtrip between Miami and both Copenhagen, Denmark and Oslo, Norway.
One of the things I really enjoy doing is responding to reader questions. Here’s your chance. I will my best to cover many of your questions. Some I may answer right away, others that I answer will take me a few weeks.
Please leave requests in the comments section.
Regular readers know that I love the Maldives. I’ve been 5 years in a row. It’s the only place I’ve found where I can really unplug. The distance is a feature not a bug, by the time I get there I’m really ready to relax and the time difference helps me to do it — I can answer work emails in the morning, and everyone is gone from the office the rest of the day so I can just enjoy myself.
I’ve gone to the same place each time, because I could use points, but there are some fantastic properties that I’d love to try some day. One that’s really worth checking out is Loama Resort.
There are fares from New York, Chicago, and Washington DC to Munich from $437 roundtrip.
New York and DC fares are available in December (before the holidays) and January through March. Chicago is available just in December.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Several cities to Europe starting in the $300s, and even Tokyo under $450 roundtrip, there are some amazing United fares this weekend.
A couple of weeks ago I confirmed that the first American Airlines Boeing 757 was getting lie flat seats installed.
The first single aisle plane with fully flat seats is now flying, though, with the rest of the international fleet expected to be completed by the end of next year.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
