The airline that can’t rid itself of rats on its planes can’t negotiate when purchasing planes, either.
They’ve had to ground their Boeing 787s multiple times, and incurred losses as a result, but “There is no provision for (financial) compensation with respect to technical problems in Dreamliner under the agreement signed with Boeing.” They have to accept Boeing 777 aircraft that they do not want, too.
Terminal 1 of Minneapolis-St. Paul airport is named for Charles Lindbergh, who grew up in Minnesota. The 2.8 million square foot, 114 gate terminal houses Delta’s hub as well as operations for United, American, Frontier, Air Canada, Alaska, and Air France.
Now there’s a change.org petition to strip Lindbergh’s name off the terminal and redesignate it for Prince.
Virgin Atlantic is offering 30% off economy awards booked by May 11.
This is better than their usual sales (back in the fall they offered 20% off) though one they’ve offered before as recently as February which even discounted premium economy.
A 38 year old man refused orders to stop taking video of flight attendants with his phone.
He was flying IndiGo from Kolkata to Mumbai while shooting the video. Crew confiscated his phone and police met the aircraft on arrival.
Vying to be the creepiest passenger ever faces stiff competition. There was the Japanese man watching porn and groping the woman seated next to him and the naked couple having sex in their seat while halfway covering up with their jackets.
But a 42 year old Pakistani from Staten Island who manages a Subway was convicted this week for being worse than any other passenger, ever.
Honesty and transparency sound old fashioned, but I’m serious.
Don’t talk about ‘enhancements’ that are really devaluations. Your customers resent being lied to.
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Marriott has once again clarified their new late checkout benefit for Gold and Platinum elite members, this time seemingly making it a real guarantee.
On Tuesday Marriott Rewards announced three new benefits similar to offerings of Starwood Preferred Guest. However the devil was in the details. Marriott quickly clarified that guaranteed late checkout wasn’t guaranteed after all.
I have to give them credit for recognizing quickly that this was a problem and doing something about it because Marriott has once again clarified the late checkout benefit.
Scott Kirby reported that they’re already “in the middle of” negotiations for a new credit card deal. Their current deal runs through 2018. Since they signed that 5 year deal, Delta, United, and Southwest have all re-upped theirs.
Every quarter (for instance here and here) Scott Kirby laments that competitors are seeing year-over-year increased revenue from the renewals of credit card deals, while there’s no material year-over-year “lift” from a more recent renewal for American.
Luxury Travel Diary has an auction for 3 nights in Dildo, a town in Newfoundland, Canada. Here’s a review of the bed and breakfast.
Wikipedia suggests that the town is most-known for its name nonetheless, there has actually been a movement to change the name.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
