Air France canceled a valid last-minute business class ticket after issuing it and charging the card, then told the customer he had 24 hours to call if he wanted to keep the itinerary. He called within hours, did exactly what the airline instructed, and was still told the only way to travel was to buy the same trip again for $1,800 more. Air France doesn’t dispute this, but says they won’t do anything to make it right.
Southwest Airlines just won a remarkably strange 737 MAX lawsuit brought by passengers who claimed the airline had sold them less than it promised by operating an allegedly unsafe aircraft. One initial roblem for the plaintiffs was that none of them had actually flown on a Southwest 737 MAX.
An Australian traveler is accused of attacking a TSA officer at LAX after insisting the agent had taken his missing belongings. His backpack and passport were later found at an airport restaurant he had visited earlier.
A passenger on a Ryanair flight from Malta to Naples crawled into the overhead bin and shouted “Napoli,” apparently joking that it was a way to avoid paying for the return trip. Ryanair has trained passengers to think of overhead bin space as so tightly monetized that even climbing into it should come with fees.
A traveler says they spent a pile of miles for a one-time first class trip — only to hear a child casually compare it unfavorably to Emirates. The joke lands because it is not really about aviation at all, but about the moment your hard-won luxury is revealed to be someone else’s baseline.
Passengers on a United flight from Chicago to New York were told to brace for an emergency landing, then ordered to leave everything behind and run after the plane diverted to Pittsburgh over a possible bomb on board. The episode triggered a 7700 emergency squawk, a runway evacuation, and a rapid response from bomb technicians, even though officials were still describing it as a security issue rather than confirming an actual explosive device.
Airport pickups are not really about transportation, they are about whether you treat a small inconvenience as a burden or as part of caring for someone you love. That is why one husband calling a 30-minute drive for his wife a massive inconvenience touched off a much bigger argument about marriage, effort, and whether love is supposed to be efficient.
An Abraham Lincoln documentary somehow broadcast on Houston air traffic control frequency, plus an Air India pilot denied entry to the U.S. for carrying marijuana, SFO’s easier new Waymo pickup, Southwest priority boarding changes, British Airways inflight voice calls, and more.
The new system American Airlines is using to connect pilots with flights at the last minute, and make sure flights are staffed, is fueling a revolt of its more senior cockpit crew. It means junior pilots get access to more high paying flights. With senior pilots furious that their union let this in the contract, it could tip the scales in efforts already underway by half the pilots to overthrow their union.
A frustrated Delta Air Lines passenger beats herself up at the gate of flight to Chicago O’Hare. She hits herself, punches herself and even knocks herself to the ground. Then she asks, “why are you doing this to me?” Delta’s employee at the gate is completely unfazed by the whole thing.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
