A passenger boarded their American Airlines flight and found a child sitting in their seat. He paused, double checked the row, and is ready to let the child keep the seat-provided the parent asks politely.
Travel & Leisure just rated them as the #1 domestic air carrier, and that’s the biggest no-brainer. If they serve the routes you want to fly, there’s no question they offer a better experience than competitors.
The crash of Air India flight 171 from Ahmedabad to London Gatwick on June 12 may have been an intentional act. Investigators are focusing on the positions of fuel cutoff switches in the cockpit.
They will retrofit their Boeing 787-9s that offer a 20-year old business class coffin to a seat similar to their Airbus A330neo, and increase the size of business class to 56 seats – but remove the bar to make room.
Everyone can now standby on American Airlines for free. They’ll no longer be told to use the website or mobile app if asking an agent for help. The airline no longer actually forbids standing by within 45 minutes of departure, they just don’t guarantee it for most customers. And they’ll allow standing by to a co-terminal airport, too. These are all real improvements, and better than what American had announced.
As one customer explains, flying from Denver to Seattle, they ordered a beer and snacks – Frontier charges for both – and they’re “presented with tipping options on [the payment] screen with min tip option 18%.”
Despite draconian rules that limit passenger access to its Sky Clubs, Delta still has problems with overcrowding in lounges and long lines to get in at some locations.
The Philadelphia airport has arguably the worst American Express Centurion lounge. It’s small. The food isn’t very good or attractively presented. There’s nothing relaxing about the space.
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The victim said he flagged flight attendants, he pressed the call button, and even got up to seek help. When he returned to his seat, he says, the man approached, forehead‑to‑forehead, then grabbed his neck and began to choke him.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
