An American Airlines agent fixed a 204,000-mile AAdvantage award pricing mistake for a reader in just 3 minutes—a problem Twitter support said couldn’t be solved. The solution? Simply hanging up, calling back, and getting a different agent, a powerful tactic that reliably cuts through airline red tape and bureaucratic dead-ends.
Journey Rewards is trying to do for boutique hotels and one-off rentals what the big chains do for 200-room boxes: make loyalty portable, trackable, and worth chasing. Their want to hook you by giving you 500 points for each airline and hotel program you verify belonging to.
American Airlines pilots declared “no confidence” in the airline’s management and requested a meeting with the board over financial and operational struggles—but the board declined, sending them right back to the executives they criticized.
Donald Trump reportedly demanded Washington Dulles airport and New York’s Penn Station rename themselves after him as a condition for approving rail funding—but a judge quickly intervened. Plus: TSA sued over $82,000 cash seizure, Chicago O’Hare’s new concourse, and more.
Everyone debates which credit card is “best,” but most people are solving the wrong problem. This simple framework cuts through the noise, showing how to decide which card actually fits your spending, benefits, and goals.
Airport food is mostly mediocre — but lounge food usually isn’t the upgrade people imagine, especially in lounges you can access with just a credit card. In practice the buffet often trails what you can buy in the terminal, and the few places that buck the trend are exceptions that prove the rule.
American Airlines pilots avoided directly confronting CEO Robert Isom, but internal turmoil over cancellations, lost profits, and operational chaos continues to intensify—leaving the airline facing trouble ahead.
After 71% of United Airlines flight attendants rejected their latest contract offer, the airline is back with a controversial demand—PBS scheduling could fundamentally change what trips flight attendants work.
On the same day as Bilt’s highly anticipated credit card transition away from Wells Fargo, Rove unveiled its own “Built Better” promotion—offering extra miles, double referral bonuses, and gift card rewards. But with no obvious connection to Bilt’s cards or branding, the timing seems curious. Is Rove merely riding Bilt’s coattails for attention, or is there a deeper strategy behind their surprisingly timed promotion?
A United Airlines passenger headed from Los Angeles to Nicaragua suddenly found himself landing in Tokyo instead—after no one noticed he had boarded the wrong flight. Here’s how it happened, and why it’s not as rare as you’d think.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
