American Airlines has introduced elite status in their small business program. Companies that credit $250,000 or more in a calendar year receive (3) incremental benefits.
American Airlines is putting an additional row of first class into its Airbus A319 and A320 aircraft. They’re about the start work on the prototype A319. They expect to retrofit the first group of planes in the fall – the ones due for heavy maintenance checks – and then will proceed with the ones that only need cabin interior work.
A passenger on a JetBlue flight demanded to be allowed to cut in front of other passengers getting off, identifying herself as a lawyer. Was she going to get a judge to order everyone to wait for her?
Delta Air Lines dropped to number three in reliability among North American carriers in June, according to data from aviation analytics company Cirium.
A passenger boarded their American Airlines flight and found a child sitting in their seat. He paused, double checked the row, and is ready to let the child keep the seat-provided the parent asks politely.
Travel & Leisure just rated them as the #1 domestic air carrier, and that’s the biggest no-brainer. If they serve the routes you want to fly, there’s no question they offer a better experience than competitors.
The crash of Air India flight 171 from Ahmedabad to London Gatwick on June 12 may have been an intentional act. Investigators are focusing on the positions of fuel cutoff switches in the cockpit.
They will retrofit their Boeing 787-9s that offer a 20-year old business class coffin to a seat similar to their Airbus A330neo, and increase the size of business class to 56 seats – but remove the bar to make room.
Everyone can now standby on American Airlines for free. They’ll no longer be told to use the website or mobile app if asking an agent for help. The airline no longer actually forbids standing by within 45 minutes of departure, they just don’t guarantee it for most customers. And they’ll allow standing by to a co-terminal airport, too. These are all real improvements, and better than what American had announced.
As one customer explains, flying from Denver to Seattle, they ordered a beer and snacks – Frontier charges for both – and they’re “presented with tipping options on [the payment] screen with min tip option 18%.”
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
