Southwest Airlines Ends 50 Years of ‘Heart’: Employees Say ‘This Company Will Never Recover’

Feb 18 2025

The “heart” of Southwest Airlines died today, with the company’s first layoffs in corporate history.

They did these via videochat, not in person, banning everyone from headquarters. And the messaging isn’t “we’re in an existential fight for our lives” it’s “we’re not optimizing financial performance.”

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How Travel Portals Fail: The Brutal Truth Of Botched Reservations, Lost Refunds, And Endless Holds

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Feb 18 2025

Bilt Rewards Vice President Richard Kerr wrote up an in-depth explanation of travel portals. Bilt uses Expedia for members who want to redeem their points at 1.25 cents apiece towards paid travel, whether it’s hotel or airfare or other bookings.

American Express, Chase, Citi, and others have travel portals and it’s common to use a third-party ‘white label’ service like this.

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Rudest Flyer Yet? Passenger’s Feet Ruin American Airlines First Class Seat

Feb 18 2025

An American Airlines passenger removed their shoes and propped both of their sock-clad feet inside the seatback pocket assembly, using it as a makeshift footrest. Perhaps it was already broken, but they’re clearly stretching it out further. And that storage compartment is designed for small items like magazines or safety cards – not feet.

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