The All Nippon Airways award booking engine is the best way to search Star Alliance award inventory. Get yourself an ANA Mileage Club account and you have a pretty darn good gauge of what’s available as an award to Star Alliance partners. It pretty much never shows Singapore Airlines business and first class availability (what few seats may exist) from the US to Asia. But otherwise it’s pretty much a match for what everyone has access to, other than United Mileage Plus (because United often ‘blocks’ award seats being offered by their partners when United doesn’t want to pay for the seats; you could book the same flights with Continental or US Airways miles for instance that United claims are unavailable). There are really only two drawbacks to the tool, and one of them has…
ASIA
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I Just Earned Miles on an Award Flight
I’m planning on doing a trip report of some sort, I’m just back in the US from a jaunt to Asia in First Class on Cathay Pacific (Toronto – Hong Kong – Manila – Hong Kong – London) with a return to North America on British Airways in First Class. I had the Presidential Suite at the Intercontinental Manila, and suites on Mactan Island and in Macau, plus lunch at the Fat Duck Restaurant outside London. Certainly plenty of stories to share. But since I’m just back to the States today, and need to oh I dunno work all week (and I won’t be back in the air for about 11 days..) the trip report will have to wait. I’m not promising anything at all for specific delivery dates. I have to do my taxes…
Aeroplan 1500 Bonus Miles for Transferring In Hotel Points
Via One Mile at a Time, Air Canada’s Aeroplan is offering a 1500 mile bonus for transferring hotel points into at least 10,000 Aeroplan miles. Registration for the offer is required and the offer is valid through April 30. I wouldn’t make a transfer just to take advantage of this bonus, in general I find maintaining the flexibility of points to be hugely valuable. But if you’re considering or even potentially might transfer miles into Aeroplan, you should certainly register. And Aeroplan is in general a great place to accumulate points (though you need activity in your account at least once a year to keep it active, and all points expire if unused after seven years). Their award chart pricing is good, they don’t block partner award availability as Star Alliance member United does, and…
The KLM Lounge in Toronto Isn’t As Bad As Lucky Said
He thinks it’s rather mediocre but he’s wrong, it’s much, much worse. The SATA flight was delayed, the place is packed, barely a seat. At least they’ve decided to pre-print the codes they give you to access the internet. But you have to actually track down a staff member to get you one. The line waiting for codes became several people deep. They had tomato bisque warming in a pot with a big sign declaring, “Made Fresh Today!” Perhaps that’s even true, given that today began 23 hours and 15 minutes ago. There’s dim sum, but I get orders of magnitude better in the frozen foods section of my Asian grocer. Otherwise there’s a coffee machine, self-serve alcohol, and a limited selection refrigerator. And not nearly enough seating. It felt like the C7 Red Carpet…
San Francisco Takes On LAX: Connect Here, We’re Better
I get press releases all day long from travel providers, and 99% of the time I spare you, my readers, from having to hear about them. They usually read something like, “New survey research discovers that X% of travelers say they want to get away for Y holiday, and Z is a great place to [Book Your Travel Online / Stay for a Romantic-Exciting-Fun Time / Waste Large Amounts of Your Hard Earned Dollars]” And on occasion when I reply to the PR hacks with a legitimate question, even just searching for how in the world there’s something to write about, I don’t hear back. Most PR firms send out press releases hoping something’ll stick but don’t know enough about what they’re pitching to speak intelligently about it, or they’re too lazy to do the…
Award Booking Successes and Frustrations
Grey Roberge details his experiences booking a Star Alliance first class award through Aeroplan. Regular readers of my blog know that I’m a big fan of the Aeroplan program, and in particular their first class award from the US to South Asia (as far south as Singapore) for 120,000 miles — which allows you to transit the Atlantic or Pacific (or one ocean each direction) and to stopover twice in addition to your destination. And I rather like Aeroplan agents, I have found them on the whole to be quite friendly. It’s a Canadian thing. The one thing I don’t like is that they do not permit award holds. Instant ticketing only. Now, you can make changes to an itinerary after ticketing for CAD$90. And as long as you’re three weeks out from travel, you…
Successfully Booking Star Alliance Awards Podcast
Tonight I’ll be recording another podcast with the folks at Upgrd.com. It’ll be a few days before it’s live, but in the meantime you can check out the most recent installment in the series on Star Alliance awards and how to successfully book them.
Starwood Preferred Guest’s Stealth Devaluation
Starwood Lurker confirmed the rumor today that Starwood Preferred Guest would not be making large-scale changes to the categories of its hotels for 2010. Each year Starwood has re-categorized hotels based on their average daily room rates. Those categories determine the number of points required for a free night. When rates go down, point requirements go down. When rates go up, the points price becomes more expensive as well. That’s the value proposition that Starwood has always followed, more or less, since the inception of the program. Then the hotel industry hit the worst revenue year it had ever seen. RevPAR decreased a whopping 17.3% in the first 11 months of 2009 as hotel chains lowered prices. This tops the 1.3% decline in revenue per available room that occurred from Jan. to Nov. 2008. Rates…
Another Excellent Stay at the Westin Diplomat
Several folks asked me about this post from yesterday morning, the sunrise photo I was waking up to, where I was? It was another great stay at the Westin Diplomat. This isn’t the nicest or most refined property in Starwood, or even of theirs in South Florida. There’s a new W in Ft. Lauderdale that was tempting to check out. But this hotel offers the very best Platinum elite treatment of any property, anywhere. They have something like 86 suites in the upgrade pool, about three-quarters of which are “corner suites” — a bedroom and separate living room with small dining area and large bathroom. These suites have a wraparound balcony looking straight out at the Atlantic ocean, and to the side the ability to see the Intracoastal Waterway as well. With this many suites,…
Continental Ramps Up Investment in Premium Class Meal Service
The Houston Chronicle, umm, chronicles Continental’s push to improve its premium cabin catering. They spoke to me about the efforts, and while I caveated that I’m not a frequent Continental flyer, Continental remains the only carrier serving complimentary meals in domestic coach, whatever you may think of those offerings. Meals don’t generate incremental flights, very few people get on a plane just to eat the food! Non-stop service drives most decisions, but when connecting the biggest consideration is seat — followed by quality in soft product. Attracting premium passengers is all about generating the expectation (and delivery) of a comfortable, stress-free experience. The quality of service, the small touches, airport ground handling, and food are all a part of seamless execution that draws a revenue premium.Celebrity chefs are pure marketing. They’re a signal that the…
