Capital One’s Denver airport lounge could be great, but it’s too small. As a result, the place gets packed and waits to get in can be long. Once inside, the food is good, but too many seats don’t have power outlets. There is a trick to find some privacy amidst the chaos, though.
The flight attendants union – which represents about 20,000 flight attendants and has long embodied the premise that a customer-facing work group could be unionized and still provide exemplary service – appears to be in the midst of an internal scandal.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Advantage Rent A Car appears to be shutting down. The Las Vegas location apparently closed last week. Their flagship headquarters Orlando airport location closed yesterday. Franchise locations appear to still be open. A Dallas off-airport location also shows closed, and I’m hearing Denver as well. This was flagged to me by Jonathan of Autoslash which is both a great source of absolute best deals on car rentals and awareness for what’s going on in the industry. This is a scoop since it doesn’t appear the state of play of Advantage If a separate bankruptcy is filed (and for technical reasons it’s possible there wouldn’t need to be), it would be their fourth bankruptcy. A PACER search of the federal bankruptcy docket shows they haven’t filed a new one yet – just their May 2020 Chapter 11 case…
A single person accounted for half the noise complaints about LAX. Three people accounted for 88% of LAX noise complaints. And guess what? There’s actually a button that automates noise complaint submissions about airports.
Hertz’s new AI system lets them go after 5 times as many customers as before. The rate at which they’re sending out bills is skyrocketing.
With Chase’s new rules it’s possible to hold both a Sapphire Preferred and Reserve at the same time, though you won’t likely be offered the initial bonus if you have an open Sapphire account (or if you have gotten a bonus for the card in the past).
One Sheraton guest chronicles their Kafkesque quest to have the Sheraton Grand Seattle honor Marriott elite benefits. Traveler reports are that they’ve been out of compliance for years, and becoming even less customer friendly, which saddens me – because I used to much like this hotel.
Delta’s plan to announce new service to both Israel and Saudi Arabia just leaked. The carrier intends to announce both flights from Atlanta.
Delta Air Lines is planning to announce Los Angeles – Hong Kong service in the coming weeks. This has been confirmed by aviation watchdog JonNYC.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
