Search Results for "Delta".
A Delta Air Lines passenger was kicked off a flight prior to departure for vaping. She was doing it right out in the open, in full view of passengers and crew. And from her interactions when confronted, she doesn’t sound sober either. Video of the incident was viewed over 17 million times in the first day that it was posted online.
The Bangor, Maine airport is going to close Monday mornings through Wednesday afternoons this spring, and customers that have already booked tickets are out of luck. So are any flights that need to divert – Bangor is a regular diversion point.
Retired Delta Airlines captain Karlene Petitt, who had a long-running dispute with her airline over her fitness to fly reported that a pilot from another airline, flying on Delta, noticed that the plane had incorrect safety briefing cards in the seat back pocket.
The flight was operated by a Boeing 757, but there were some seats with cards for a Boeing 737. The flight had to be delayed, eventually 10 incorrect cards were found, and fortunately this was in Atlanta and they had the correct cards to replace them with – otherwise the plane could not fly.
Delta Air Lines has moved to spending only as a metric for earning status. And they’re considering no longer awarding full credit for your spending, unless you buy more expensive fares. That’s one lesson of a new product survey they’re sending to frequent flyers that helps them sort through how much extra customers will pay to earn qualifying dollars.
Other ideas being tested include bringing back change fees unless customers buy up to a more expensive fare and return of fees for getting help from reservations, with free assistance via chat features only.
Southwest has a government-granted near monopoly at Dallas Love Field airport. The airline, which fought tooth and nail for the right to be allowed to fly there as an upstart, now uses government to keep out competition.
Delta Air Lines has a corporate American Express card with a $1.1 billion credit line. They use it for fuel purchases – they’re one of the biggest buyers of jet fuel in the world. And they own an oil refinery.
The crazy thing is that they have to pay off this card monthly and they still max it out!
A Delta Air Lines passenger got stuck in the lavatory for 35 minutes on a flight from Salt Lake City to New Orleans recently, as flight attendants and a pilot struggle mightily to free him.
Lavatory man’s wife and two toddlers were waiting for him to return to his seat. She began to wonder what happened after five minutes. After ten minutes, their four year old became impatient for daddy. She overheard a flight attendant talking about a passenger being “stuck.”
Bailiffs sought to collect a $3,400 refund that had been owed to a passenger for a couple of years. The customer had obtained a court writ, and the agents are empowered to seize a company’s property to satisfy the debt. They can seize planes. They’re shown planning to halt check-in and ground aircraft unless Delta paid.
A Delta Air Lines pilot came into the cabin of a delayed flight to Atlanta to let everyone know that he expected to make up time inflight – and get everyone to their destination on time – but that he had some instructions everyone was going to follow along the way.
When asked about an upcoming elimination of the checked baggage guarantee, a Delta Air Lines spokesperson responded simply, “We have not made any announcement about a change to our program.” (I said in response, “well, if you’d made an announcement I wouldn’t be asking!”)
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
