Delta is now selling first class from just $26 more than coach. Only 12% of premium seats still go to upgrades—a number that shows how little airline loyalty is worth today.
Las Vegas built its comeback on high-roller spending and relentless fees — but the gamble is finally catching up. Visitor numbers are plunging, hotel rates are slipping, and the city that thought tourists would pay anything is now paying the price itself.
A police report says Rep. Nancy Mace unleashed a profanity-laced tirade at Charleston International Airport after officers failed to meet her curbside for an escort. She later claimed all elected officials use the crewmember access point—which is not accurate.
Southwest’s new debit card lets members earn Rapid Rewards points — and even Companion Pass credit — on everyday spending. But the real story is what it signals: a new wave of debit-based loyalty products that could upend how travel rewards work.
American Airlines once promised to be “Something Special in the Air.” They lost that spark as managment misjudged every industry trend over the last 12 years. Now, as the airline talks premium, the real question is whether it can rediscover what made it great in the first place. Does this team of executives know what it takes?
American Airlines is shutting down its customer service counters at its Washington National airport hub. They only plan to open it during major irregular operations events, with passengers expected to use their mobile app or phnfor rebooking assistance instead.
She rented the car from Enterprise, drove it for a week, and only then spotted the loaded gun under her 9-year-old’s seat — after already finding an ax beneath the driver’s. It turns out this isn’t even unusual.
A United Airlines flight attendant is suing the carrier after learning her pilot boyfriend secretly shared intimate photos of her online, alleging United ignored warning signs and failed to protect employees from repeated misconduct within its ranks.
Today it was no coincidence that the CEOs of Delta, American and United all took the same public position on the government shutdown – that it needs to be resolved in exactly the way that the political leaders who regulate them says it does.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
